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error = -5000 digital copy transfer

2733 Views 1 Reply Latest reply: May 24, 2012 2:56 PM by whatheck RSS
markjcastillo Calculating status...
Currently Being Moderated
May 24, 2012 2:43 PM

I have digitally trasfered some movies to itunes. However, movies are not able to tranfer anymore. It transfers all the way to the end, then I get an error= -5000 message, and the movie will not transfer. Help, please? I have the most recent itunes downloaded.

Windows Vista
  • whatheck Level 5 Level 5 (4,040 points)
    Currently Being Moderated
    May 24, 2012 2:56 PM (in response to markjcastillo)

    Check this Apple article out -> iTunes: Advanced iTunes Store troubleshooting

    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

     

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

     

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

     

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

     

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.

     

    One of the biggest offenders for iTunes conflicts is security software. You can avoid the MSCONFIG stuff by just uninstalling the security software and trying again. Then reinstall the security software later and try to set it up so it doesn't create problems for iTunes (you can do this now too).

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