6 Replies Latest reply: Mar 19, 2014 11:59 AM by smallest concern
1fordy Level 1 (0 points)

can not receive emails

i can send emails

iMac, Mac OS X (10.7.4)
  • BDAqua Level 10 (121,630 points)

    Hello, is this a .mac or MobileMe account?

  • BDAqua Level 10 (121,630 points)

    If so...


    I think they're slowly nudging people to switch, .mac & MobileMe are going away about June/July, may as well set it up now.


    Do not delete the old account yet. sign up for an iCloud account if you haven't.


    I understand .mac mail will still come through. Do not delete the old account yet.


    You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.


    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...


    On second step where it asks "Description", it has to be a unique name, but you can still use your email address.


    IMAP (Incoming Mail Server) information:

    Server name: imap.mail.me.com

    SSL Required: Yes

    Port: 993

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

    SMTP (outgoing mail server) information:

    Server name: smtp.mail.me.com

    SSL Required: Yes

    Port: 587

    SMTP Authentication Required: Yes

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

    Also, you must upgrade your password to meet the new criteria:  8 characters, including upper and lower case and numbers.  If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message.  Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.


    Thanks to dpepper...



  • 1fordy Level 1 (0 points)

    thanks for your help


  • BDAqua Level 10 (121,630 points)

    You're welcome... is all working OK now?

  • mysteriousgirl Level 1 (0 points)

    My hot mail is being used by a hacker i cannot get any emails form there it says SOMONE ELSE IS USING THIS ACCOUNT how do I put this right?

  • smallest concern Level 1 (0 points)

    I still cannot receive certain emails onto my desktop, and I've followed EVERYTHING help-wise in this forum. I see that there are many people with this problem for several years and there are no answers.


    thanks for any help.