hnhdvs
Level 1 (0 points)

Q: Photo Booth not working!

When I open Photo Booth, the camera never loads. The green light comes on, and the rest of Photo Booth looks normal, but I can never see myself. The 'camera' part is just black and I have a spinning wheel that just goes and goes. My Macbook Pro is brand-new. Everything else seems to be fine on it, just Photo Booth. Any suggestions?

MacBook Pro, Mac OS X (10.7.4)

Posted on May 24, 2012 6:59 PM

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hnhdvs

Q: Photo Booth not working!

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  • Helpful answers

  • by CMCSK,Helpful

    CMCSK CMCSK May 24, 2012 7:29 PM in response to hnhdvs
    Level 6 (10,875 points)
    May 24, 2012 7:29 PM in response to hnhdvs

    My Macbook Pro is brand-new.

    You should not be having such problems if the above is true. 

    Call Apple Care.   You have 14 days from the date of purchase to return your computer with no questions asked.

     

    Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. 

     

     

     

    http://support.apple.com/kb/HT2090


     

     

     

     

     

     

     

     

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  • by EZ Jim,

    EZ Jim EZ Jim May 25, 2012 7:33 AM in response to hnhdvs
    Level 7 (22,547 points)
    May 25, 2012 7:33 AM in response to hnhdvs

    If simply restarting your Mac does not get Photo Booth working properly, take your Mac back to your retailer IMMEDIATELY. 

     

    If your retailer can't quickly help you make your new Mac work properly, he will most likely replace it.

     

    If you didn't purchase locally, contact your retailer ASAP for assistance.

     

    If you bought directly from Apple, follow CMCSK's recommendation and make AppleCare your first call. 

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.4