HT5022: AirPort Base Station: How to set up and configure an 802.11g AirPort Extreme Base Station or AirPort Express in OS X Lion

Learn about AirPort Base Station: How to set up and configure an 802.11g AirPort Extreme Base Station or AirPort Express in OS X Lion
rjm628

Q: My Powerbook Pro (Lion 10.7) will no longer recognize my two airports, even with Airport Utility 5.6..  Suggestions?

Everything was working fine until I moved.  Now suddenly I can't get my machine to recognize either airport.  I've reset the airport HW, restarted my machine, etc.  I can connect to time machine but not the Airports.  Any ideas?

Airport Express, Mac OS X (10.7.4)

Posted on May 24, 2012 8:34 PM

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Q: My Powerbook Pro (Lion 10.7) will no longer recognize my two airports, even with Airport Utility 5.6..  Suggestions?

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  • by John Galt,Helpful

    John Galt John Galt May 24, 2012 8:55 PM in response to rjm628
    Level 9 (50,389 points)
    Mac OS X
    May 24, 2012 8:55 PM in response to rjm628

    The answer depends on how they were connected prior to the move. I am assuming you now have a different Internet service, therefore your Time Machine is connected to a different modem, the Expresses or Extremes are in different places, and you quickly encounter John Galt's Rule of Networking: Changing anything changes everything. You might as well reconfigure the Expresses from step number zero.

     

    "Hard Reset" one unit, make it work, and then configure to the next. Read the FAQ to ensure you perform the reset correctly: Resetting an AirPort Base Station or Time Capsule FAQ

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH May 24, 2012 10:03 PM in response to John Galt
    Level 5 (5,774 points)
    iLife
    May 24, 2012 10:03 PM in response to John Galt

    I agree, if you changed location, start with a factory reset if you're having problems.

  • by rjm628,

    rjm628 rjm628 May 28, 2012 3:38 PM in response to John Galt
    Level 1 (0 points)
    May 28, 2012 3:38 PM in response to John Galt

    OK - progress somewhat.  I was able to connect one of the express units after doing a hard reset however, now I am getting a new error:

     

    Aiport Utility was unable to find your Airport wireless device after restarting.

         The settings for this Airport wireless device have been successfully updated but there was a problem re-joining the wireless netqork or finding the airport wilress device. 

     

    I went through the process now a few times and this continues to happen. 

     

    Suggestions on this issue now?

     

    Thanks!

  • by John Galt,

    John Galt John Galt May 28, 2012 3:57 PM in response to rjm628
    Level 9 (50,389 points)
    Mac OS X
    May 28, 2012 3:57 PM in response to rjm628

    This is actually normal. Bear with me.

     

    When you "hard reset" an AirPort, it creates an open network with the name "Apple network xxxxxx" that your computer must join to configure the AirPort. When you are finished configuing your new wireless network and subsequently restart the AirPort, the original open network "Apple network xxxxxx" that you joined to configure the AirPort ceases to exist. AirPort Utility then complains that it can no longer join that network or it just sits there waiting forever.

     

    After you create your new wireless AirPort network, your computer must join it. This may or may not happen automatically, depending on your computer's settings. Look for the network you just created and join it.

     

    If your computer cannot find the network you just created, then something else went wrong. This can be due to an error in wireless security, a firewall problem with your computer, wireless interference, or a number of other causes. It is often suggested that users configure an AirPort base station while connected to it with an Ethernet cable to avoid confusion.

     

    Sometimes it's easiest to start simple - give your AirPort network a short and simple name, no security, and no oddball settings like hiding its SSID. Make sure all your devices can join that network. Then, configure it with the wireless security appropriate for your devices, and go from there.

  • by rjm628,

    rjm628 rjm628 Jun 6, 2012 10:16 PM in response to John Galt
    Level 1 (0 points)
    Jun 6, 2012 10:16 PM in response to John Galt

    Still no luck.  Even with updating via ethernet (and with no network security/short name/pw/etc), the Express will not connect after restarting during the updating process.

     

    I guess a genius bar appointment is next... 

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Jun 7, 2012 10:20 PM in response to rjm628
    Level 5 (5,774 points)
    iLife
    Jun 7, 2012 10:20 PM in response to rjm628

    Yes, genius bar may be the best thing to do now. I"m curious, does the light stay green, or does it go solid amber?

  • by rjm628,

    rjm628 rjm628 Jun 8, 2012 7:26 AM in response to HACKINT0SH
    Level 1 (0 points)
    Jun 8, 2012 7:26 AM in response to HACKINT0SH

    It stays green