10 Replies Latest reply: Jun 4, 2013 7:49 PM by GustavoBarbosa
Zbornak Level 1 (0 points)

I can't access Gmail on my Macbook or iMac. They both are connected wirelessly and I have tried Firefox and Safari. Right now it's only Gmail that I can't access but sometimes it's the whole Google domain.

 

I've got the correct DNS settings for my ISP as well as running Safari in 64-bit mode.

 

My Windows PC (on the same router as the Macs) connects to the Google domain fine.


Mac OS X (10.6.8)
  • kostby Level 4 (2,780 points)

    Welcome to Apple Support Communities.

     

    Looks like Gmail was 'down' several times earlier today (about 12 and 6 hours ago as I post this) according to user reports on downrightnow.com

    http://downrightnow.com/gmail

    Screen shot 2012-05-25 at 6.16.34 PM.png

    Since your hardware is apparently working fine and you haven't updated or changed software configurations, often the only solution is to wait a few hours (while Google/Gmail diagnoses and fixes their problem) and try again.

  • ds store Level 7 (30,325 points)

    Clear your browser cookies and/or

     

    See the #12 OnyX cache clearing routine here if your still having problems

     

    Step by Step to fix your Mac

  • Zbornak Level 1 (0 points)

    Thanks for responses. I don't think that Gmail can be down as I can access it from my PC at the same time I can't access it from my Mac. Also, if it's down then it's down 24/7 on OSX!

     

    Clearing browser cookies and cache did not solve the problem, nor did clearing the cahce and doing a reboot with OnyX.

  • ds store Level 7 (30,325 points)

    Are you trying to log into the same Google account on any computer?

     

    Are you logging out of Google?

     

    I remember giving a class once on how to setup a Google email account, it wouldn't let me make multiple accounts on the same machine, or from the same IP address when I switched machines.

     

    However Google search should work fine if your logged out.

     

     

    Only think I can thinkk of is you got malware on the PC and it changed the DNS settings on the router, working with the PC to divert your Google traffic elsewhere.

     

    I would reset the router, update it's firmware, make a new SSID and password, and then try with a single Mac, to work out the bugs, then the second Mac and finally roll up the PC last.

     

    WiFi security issues, at home and WiFi hotspots

  • Agent_jen Level 1 (0 points)

    I'm having the same problem. Unsurprisingly, it works fine in Chrome.

  • writomania Level 1 (0 points)

    I am facing the same problem with firefox on my mac. Gmail works fine with chrome or safari but firefox. Not sure why

  • Zacksterdude Level 1 (0 points)

    Hey try this, I was having the same problem until I cleared my history, cache n cookies on all of my browsers: Safari, Firefox and Chrome. Now I can access Gmail again. Pray this lasts

  • 55plus Level 1 (10 points)

    I had that too and it was only solved by by installing Chrome, which I like very much,I even decided to use it as my default browser. The translate function I use quite  often and it works very well.

  • Agent_jen Level 1 (0 points)

    Cleared cache again and it's back on Firefox. Don't use safari, so haven't checked that. Had to clear twice though.

  • GustavoBarbosa Level 1 (0 points)

    I was pulling out my hair when I discovered the following:

     

    System Preferences -> Network -> Advanced -> Proxies

     

    then, just uncheck the Secure Web Proxy (HTTPS).

     

    Finnaly, it worked for me.