I forgot my security questions?

You actually have to go to Apple support answer some question on your problem & then go through their express lane. They will call you. They called me within 30 seconds of making the request--however, took over 35 minutes to get fixed. It was free however. Here is the link: https://expresslane.apple.com/GetproductgroupList.do Good luck.

That button either doesn't exist anymore or I'm at the wrong page, but there doesn't seem to be any button for that

There actually is no call option as iTunes does not have phone support. What you can do is go to

https://expresslane.apple.com and click on itunes then security and chose not to sign in. You will have an option for email or chat. Chat is usually faster but its the only way to resolve the issue

same happened tome

Hope everyone has better luck than me. I have opened two cases in the past week with the "express lane" for my wife. Both have been closed by them without resolution or a response to me about the issue. They like to hide behind the email with now way of directly contacting them. Now I know why I personally switched to an Android a couple of years ago!

I was just having this problem until today. It is now all sorted and I can explain what to do very simply and easily.

I remembered the answers to my questions, I just forgot "EXACTLY" how I entered the text - so I had to have them reset. The easiest way is to sign in through www.appleid.com. Then on the right click the "Manage your Account" link and sign in. Easy so far right. Then, as others have said, look on the left of the screen you will see a link called "Password and Security" - click on this. Now this is where the confusion begins. Some people have a link located directly under the existing questions that looks like this "Forgot your answers? Send reset security info email to blah blah blah email. If you see this click it and it will send an email to the "Rescue Email" address that you entered when you originally entered your answers. Follow the instructions contained in this email and you are done. If you cannot remember this email address or you have since closed it, you will need to go to the Itunes Express lane and send an email to Apple requesting them to reset your answers.

HOWEVER IF YOU DO NOT SEE A THIS LINK UNDER THE QUESTIONS - this means that you DID NOT enter a Rescue email address when you originally set your questions. The only way you can now reset your Security Questions and Answers is to go to the Itunes Express lane and email Apple asking to have these reset. I have 2 apple accounts, one for myself and one for my daughter - as I did not include a rescue email I had to email apple. On both occasions, these questions were reset and an email sent to me exactly 24 hours after I sent them the request. I entered the new details, WROTE THEM DOWN EXACTLY AS I ENTERED THEM THIS TIME, entered a Rescue Email this time and I am good to go again. Simple. Now when I log in and click on "Password and Security" I do have the reset link visable. Apple support are good, they just take a bit of time to get things done, but they always seem to get there in the end. I just wish someone had taken the time to explain this somewhere else in the forum as it would have saved me much time and angst.

To get to the Itunes Express Lane go to this website www.appleid.com make sure the correct country is displayed top right, if not change it. Once this is saved go to the tabs at the top of the screen and click Support. Then halfway down the next page you will see a photo of two random people with a title of Contact Apple Support - Click this. Scroll down until you see the itunes logo, to the right of this you will see the link Express Lane for iTunes Player and iTunes Store - click on this. One the right hand side of the next page click on the link "itunes Store". On the next page click the link "Account Management" check the radio button beside "itunes store account security", select your country from the drop down box and click "Continue". Under the heading MORE OPTIONS, you will see a clickable link called email - click this. Fill in your name, Apple ID and country. Then in the text box, write "I have forgotten the answers to my Security questions, would you kindly please reset them. Thank-You". Then Click Continue, you will be given a reference number and an email is sent to your address advising that generally someone will attend to your request within 24 hours. Like I said previously, I had to do this twice and both times it was reset however it was done within about 5 minutes of the 24 hour cut off, so you will have to be patient. I know 100% that this works for Australia - I am guessing other countries should be similar. Hope this helps someone somewhere!

Thank you so much The Alberto! I followed exactly your instructions and my issue was solved in no time.

Received the response from Apple support within 30 minutes. Security questions reset!!!

I appreciate your time and effort in sharing.

No worries Claudia1232 I am really glad it helped you! 😎 I stressed over this for a week or so before I worked it out and I could not find a definitive solution posted anywhere.

Also to anyone reading - I am so sorry that the apple id link I posted was incorrect, I always searched apple id in google so I wrote it wrong - the correct URL is actually https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ . Sorry for any confusion or inconvenience that this may have caused.

Guys, you will want to know: someone mentioned the button that says reset questions, and most you couldn't find it. This website might be important to you. You need to have set a rescue email address.
If you didn't, you need to contact itunes help.

http://support.apple.com/kb/HT5312

what do i do if i forgot my email password?

That is between you and your email provider. No one here could help you with that one.

.

I did this but there's no mail sent to my second account. Oh please help me. I just bought a redeem card for the first time and I didn't know Apple asks for these stupid security answers.

Hi The Alberto, since you posted this I noticed a few changes to you" reset security Questions" on iTunes link, in theory I could follow most of your instructions( with a little searching around on the page" they have moved things around). i got to the last task by following you key phrases, so far so good. Now I'm just waiting for confirmation email with the changes, thank-you. Lets hope this resolved my issue, just added a new device but could only answer one security ? the other they randomly asked because I wrote both ? and answers down. :(((.

Did you get the email saying that they reset your questions yet, I am still waiting for mine.