ImFrmHawaii

Q: Greyed-out songs problem

First off, I'd like to start by saying that I'm sorry if I there are other threads that already talked about this. I tried googling for solutions, but I could not find any one article that could help my current problem.

 

After downloading my songs onto my iTunes, I tried to sync the songs to my iPhone. That's when the "Greyed-out" songs started showing up. In the Library itself, the songs are normal, playable. But under "Devices" -> Music, the songs appear "greyed-out" with a circle being created with two arrows that do not move. Furtherrmore, the "grey-out" song(s) does not sync to my iPhone. Below is a picture of the problem.

 

Greyout1.jpg

 

Again, the song is plays perfectly fine in the Library. However, it will not play under the Devices -> Music category nor will it appear on my iPhone. Please help me. I am tired of this problem and would like a quick solution. If there was a thread with the exact same problem, please post the link to said thread IF there is a solution. It is much appreciated.

 

I already tried one of the solutions that worked one time but doesn't seem to work now. The solution involved logging out of one's Apple account then logging back in. As I said, this one doesn't seem to work for me anymore. Any help and input is appreciated. Thanks.

Posted on May 26, 2012 1:30 AM

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Q: Greyed-out songs problem

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  • by cuzzinjj,

    cuzzinjj cuzzinjj Aug 6, 2012 11:25 AM in response to sstephany1
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    Aug 6, 2012 11:25 AM in response to sstephany1

    worked for me thanks

  • by DySco,

    DySco DySco Aug 7, 2012 4:27 PM in response to hfx-marc
    Level 1 (5 points)
    Aug 7, 2012 4:27 PM in response to hfx-marc

    Glad it helped!

  • by JFLY55,

    JFLY55 JFLY55 Aug 10, 2012 8:12 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Aug 10, 2012 8:12 PM in response to ImFrmHawaii

    I found a fix based on sstephany1's solution:

    1. I selected my device (which is an iPod Classic) on the LIBRARY/STORE/DEVICES bar and went down to OPTIONS.
    2. I selected the checkbox MANUALLY MANAGE MUSIC AND VIDEOS.
    3. I accepted the warnings about having to wait to disconnect. This cleared up ALL the greyed out songs on my device. However, the album I just bought on Amazon still would not copy to my device.
    4. Using sstephany1's idea, I right-clicked on each song and chose CREATE AAC VERSION.
    5. Once that version was created, I was able to copy that new version of the song into my device. I then deleted the old version of the song.

     

    I hope this helps someone.

  • by Net_Geek,

    Net_Geek Net_Geek Aug 11, 2012 6:12 PM in response to ImFrmHawaii
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    Aug 11, 2012 6:12 PM in response to ImFrmHawaii

    Well I have found that I only have this problum if I have my device set to wirelessly sync for some reason the sync fails and I have lost music off my iPad. iPod or iPhone once I remove the wireless setting and only sync when conected I have no problems so it is something Apple needs to fix …..

  • by Net_Geek,

    Net_Geek Net_Geek Aug 11, 2012 6:53 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Aug 11, 2012 6:53 PM in response to ImFrmHawaii

    My question to apple would be why are we doing a complete sync wirelessly instead of just syncing changes ???? That is the only reason I see this happening.

  • by ~V~,

    ~V~ ~V~ Aug 26, 2012 8:40 PM in response to DySco
    Level 1 (0 points)
    Aug 26, 2012 8:40 PM in response to DySco

    Thank you DySco! Your tip worked for me... easily.

     

    I was not about to attempt some of the other complicated solutions. Easiest one FIRST! I am on a mac, and that worked in a snap! I increased the number of songs in my 64GB iPhone recently, and at least half of them were greyed out. I was not about to try dragging them one at a time, etc... That would take DAYS.

     

    I first noticed a few songs greyed out a while ago... but after the recent increase in synced songs (I don't sync EVERYTHING that would be too much! I only sync certain playlists) - it was ridiculous! I had to FIX IT NOW.

     

    I did as DySco advised and went to the preferences and changed the automatically sync option. When I went back to my device, I noticed that "Manually Manage Songs" was turned off. I usually have it on. I don't know if changing the preference changed that, or if maybe an "update" did that - but I don't really care, as long as my problem is GONE.

     

    Thank You Thank You, for an easy fix!

  • by SolitaireChi,

    SolitaireChi SolitaireChi Aug 27, 2012 3:41 PM in response to JFLY55
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    Aug 27, 2012 3:41 PM in response to JFLY55

    Not to be more confusing or anything, but i also have the same problem- I have a Dell computer, and my settings for my iPod are already set to manual, yet any new songs I add into my iPod(which is the newest update, iPod 4 and 5.1.1,) are still grey no matter what I do. Normally, I just delete it, re-add it, and then it works, or I unplug my iPod, and it'll work but its not.... D:

  • by jacobkuca,

    jacobkuca jacobkuca Aug 30, 2012 1:09 AM in response to Olivetard
    Level 1 (5 points)
    Aug 30, 2012 1:09 AM in response to Olivetard

    all of my music is from other places, i dont know anyone who gets there music from itunes...

  • by benb79,

    benb79 benb79 Sep 16, 2012 7:05 AM in response to ImFrmHawaii
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    Sep 16, 2012 7:05 AM in response to ImFrmHawaii

    I've tried pretty much all of the above and still have some grayed-out songs.  Seems to be the newer stuff that I've added that isn't transfering.  I am seriously about to chuck this iPhone in the river...been fighting this for 2 months.  What a waste of money.

  • by benb79,

    benb79 benb79 Sep 16, 2012 9:40 AM in response to ImFrmHawaii
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    Sep 16, 2012 9:40 AM in response to ImFrmHawaii

    OK, so I think my issue had something to do with the way iTunes imported the files.  First I deleted all the songs off of my phone (iTunes --> device --> music --> don't sync).  Then I deleted my iTunes library (I know...but I'm at that point...).  I re-imported about 250 songs, including several of the albums that were grayed out before.  When I synced, they loaded to my iPhone fine.  Still not sure of root cause, but at least now I can listen to my new music on my iPhone.

  • by emsnyc,

    emsnyc emsnyc Sep 16, 2012 11:41 PM in response to ImFrmHawaii
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    Sep 16, 2012 11:41 PM in response to ImFrmHawaii

    Had this issue and am up to the wee hours with it.  Somehow I had erased all the music on my iPod Touch... so I was trying to sync it all back... not so fast... hmmm it appeared to sync and then I had the greyed out songs problem.  I thought the sync had stopped.  But when I looked closely at the iTunes window of my iPod's music library... the tiny sync arrows were frozen in the left hand side of each line of each song.  Apparently this was too much to synch WIRELESSLY.  As soon as I plugged my iPod into the Mac w/USB cord and once again hit the sync button on iTunes... it started happening... the songs appear to be downloading and the greyed out names seem to be turning black.  It did crash in the middle of this.  Then I started it again.  It's just a big overload of stuff. 

     

    Forgive me if this is a repeat... I skimmed the thread and I'm exhausted.

  • by hawkeye ,

    hawkeye hawkeye Sep 22, 2012 1:22 AM in response to ImFrmHawaii
    Level 1 (0 points)
    Sep 22, 2012 1:22 AM in response to ImFrmHawaii

    I had the same problem of greyed out music on iPhone 4 running iOS5. After trying many of the recommended solutions, I did the following

     

    Connect to iTunes

    Select restore

    Select the option to set it up as a new phone instead of restoring from back up

    Go through the set up process

    Sync

     

    OK, this means all Apps that were in folders needed to be arranged again, but all the music synced immediately. Way I see it is a little bit of pain for a huge gain - I HAVE MUSIC AGAIN!!

  • by RIVERBOAT12,

    RIVERBOAT12 RIVERBOAT12 Sep 23, 2012 7:05 PM in response to jacobkuca
    Level 1 (0 points)
    Sep 23, 2012 7:05 PM in response to jacobkuca

    Thank you, Jacob, for the great tip! I was ready to trash everything after three days of trying everything. I went to my iPhone music in iTunes; deleted one song just to see if it would work and immediately all the greyed out songs were retransferred and blackened. This community discussion is well worth it.

     

    Now if someone can tell me how to configure my Acer laptop windows to get a valid internet connection to the iTunes Store.

  • by RIVERBOAT12,

    RIVERBOAT12 RIVERBOAT12 Sep 23, 2012 7:26 PM in response to RIVERBOAT12
    Level 1 (0 points)
    Sep 23, 2012 7:26 PM in response to RIVERBOAT12

    I should have indicated that I previously selected "Manually Manage Songs" on my iPhone 3G.

  • by DEF559,

    DEF559 DEF559 Oct 3, 2012 12:28 PM in response to RIVERBOAT12
    Level 1 (0 points)
    Oct 3, 2012 12:28 PM in response to RIVERBOAT12

    I had the same issue and I tried all of these suggestions (with no luck) except deleting all the greyed out songs.  I had over 600 songs greyed out songs and didn't want to spend all day deleting them.  Then I tried something VERY simple and it worked.  I went to my first grey out song in my play list which happend to be "Addicted to Love" by Robert Palmer (yeah I know.... not sure why I have that song on there).... anyway, while my iphone was connected I clicked on my iphone, then music, then where it lists the artists I manually checked the box next to Robert Palmer; I then re-synced and whalla.... all 600+ grey songs synced. 

     

    Hope this will work for you too, as it will save you from a giant head ache of deleting every greyed song!

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