Eject issues

try command-E or drag the disc icon to the trash.

I've got a disc stuck in the drive, too. In my case, it's not a matter of convincing the computer to attempt ejection via Cmd-E or drag to the trash or pressing the eject button. It accepts all these commands, makes a bit of an attempt and then gives up with the disc in the drive.

Anyone know the best way to get support? The Apple store was too busy and phone support couldn't tell me how to release the CD from the slot drive. Are there any other support options??

The Apple Store also told me that I could make an appointment online, but that turns out not to be true. The online system just says "too busy" and sends me away just like the store did when I there in person.

You can only make appointments online for the current day, and if all the appointment slots are taken, you have to wait until the next day. You can sign up for ProCare ($99/yr, I think), and then you can sign up for an appointment up to 7 days in advance, I think. But I'd just wait until the next day and try again early in the morning.

Yours probably a very busy store just like the one we have here in Boca. I remember I had to wait for up to a month after the holidays were over before I could book an appointment.

did you get the cd out already? what did you do?

i've the same problem....

n.a. Windows XP

I went to the apple store and they were able to get it out by pressing the touchpad button during reboot. This is something I had tried myself several times, but for some reason it worked this time round. Might be a temperature change or the movement caused by driving it to the store. Who knows? In any case, the problem turned out to be that this old CD-R was thicker than your typical CD. So in the future I need to watch out for unusually thick CDs and not put them in the drive.

What fixed mine was turning the MBP upside down...
hit eject and it came out. That solved
it...rediculous i know but it came out and has worked
fine since then!! 🙂 Let me know if that solves any
of the problems for you guys!

Jonny

Hey Johnny, Thank you so much for turn-mbp-upside down-booting while pressing and holding eject key during startup-stuck cd tip...I let my machine sit for a few hours to cool down before doing this (which may or may not have had an effect).
That worked for me and everythings fine now. 😉 Now that's what I call thinking outside the box. I could see how Apple Tech support might be embarrassed to even suggest such a maneuver, but I'm all for whatever works! I do miss the paper clip hole (which I still use on my rev a iMac, which still runs strong at 7 1/2yrs old). I guess my advice would be to avoid inserting any cd media that has sticker labels. I guess with a machine so thin, a drop load tray is out of the question aside from being dated technology. I am glad I read my manual before attempting to load an 80mm mini cd-r!

macbook pro Mac OS X (10.4.5) 1gb ram 2ghz 100gb hd

macbook pro Mac OS X (10.4.5) 1gb ram 2ghz 100gb hd

According to Apple the way you should do it if normal procedures fail is as follows:

Choose Apple menu > Restart and hold down the mouse or trackpad button until the disc ejects.

This is a gravity issue. In other words, you need to hold the MBP so that the disk falls out when you hit eject. I've had this problem as well. If you notice, some CD/DVD media disks are slightly thicker than others, I mean real small difference, but enough. When I insert the "thicker" media, they always get stuck. I have to let Gravity do it's thing each time.

I suppose I should return this and have it fixed, however, it is not that "big of a deal" and I don't want to do without my MBP. I'll wait for something more critical, and then have it repaired!

Bob

I got my MacBook Pro today and put a standard disk in my "superdrive" (the Office v.x disk) and nothing happens. I can't eject using any of the methods that other discussion members have recommended. Also, I noticed that in System Profiler, there is no Disc Burning device found. Does anyone know if these are related issues? Or maybe I just have a lemon.

MacBook Pro Mac OS X (10.4.6)

wxgrrl -

I have same issue - just bought MBP today (8 Apr) - no dvd drive recognized and have a dvd stuck in it.

any resolution?

thanks
Tom

wxgrrl,

Pretty sure you have a lemon like mine, which Apple replaced.

Check here:

http://discussions.apple.com/thread.jspa?threadID=390488