Connection attempt to firmware update server was unsuccessful.

Using Dell with Vista. Previously supported multiple devices (Nano, iTouch, Shuffle). Recently switched firewall from Online Armor to Windows Firewall and AVG free antivirus to ESET. Now I get "Connection attempt to firmware update server was unsuccessful" issue.


Replaced hosts.txt file.

Ensured that Windows Firewall allows iTunes program.

Ensure that ESET NOT 32 allows all iTunes urls and iTunes directories are not being scanned by antivirus.

Not using proxy...


Here is diagnostic data

======================================================================

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Dell Inc. Inspiron 1545

iTunes 10.6.1.7

QuickTime 7.7.1

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45


iTunes Serial Number 001EAD4C032BA148


Current user is not an administrator.

The current local date and time is 2012-05-26 11:51:26.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 10.6.1.7 is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {8864F814-F9C2-45A8-8D1B-66C988A034B9}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969


Lease Expires: Wed Dec 31 18:00:00 1969


Adapter Name: {9D65AAAA-35B4-41F5-BF53-E2E8CC94E6B2}

Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969


Lease Expires: Wed Dec 31 18:00:00 1969


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-05-26 11:51:00.

iPod nano

Posted on May 26, 2012 9:53 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Connection attempt to firmware update server was unsuccessful.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.