Disc Burning Software not found

i can't burn cd's on itunes, it says "disc burning software not found"


Here is diagnostic report:


Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)

Compaq-Presario FQ582AA-ABA SR5710F

iTunes 10.6.1.7

QuickTime 7.7.1

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45



iTunes Serial Number 00C4A7C403434FB0



Current user is not an administrator.

The current local date and time is 2012-05-27 10:18:27.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce 6150SE nForce 430





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 10.6.1.7 is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Posted on May 27, 2012 10:20 AM

Reply
1 reply

May 27, 2012 10:44 AM in response to vivek98

Refer to following articles:


iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

http://support.apple.com/kb/TS2308


iTunes for Windows: Troubleshooting CD issues caused by device filters

http://support.apple.com/kb/TS2372?viewlocale=en_US


iTunes for Windows: "Registry settings" warning when opening iTunes

http://support.apple.com/kb/TS3299

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Disc Burning Software not found

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