1 Reply Latest reply: May 27, 2012 8:16 PM by wiclee
helppeny Level 1 (0 points)

Im using windows7 and I cannot access itunes store from itunes.   I have uninstalled and re-installed, re-started hp computer.  Any ideas???

Windows 7
  • wiclee Level 5 (6,955 points)

    Close your iTunes,

    Go to command Prompt -


    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

    Apple software on Windows: May see performance issues and blank iTunes Store