1 Reply Latest reply: May 28, 2012 7:11 AM by Winston Churchill
I hate User Names Level 1 Level 1 (0 points)

I can't get my MacBook. Pro or my new iPad to connect to my new appleTV. I can't find the air play button.


iPad (3rd gen) Wi-Fi, iOS 5.1.1
  • Winston Churchill Level 10 Level 10 (85,770 points)

    Welcome to the Apple Community.

     

    A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.

     

    Make sure your router/computer allows access over the following ports

     

    Port

    Type

    Protocol

    Used By

    80

    TCP

    HTTP

    AirPlay

    443

    TCP

    HTTPS

    AirPlay

    554

    TCP/UDP

    RTSP

    AirPlay

    3689

    TCP

    DAAP

    iTunes/AirPlay

    5297

    TCP

    -

    Bonjour

    5289

    TCP/UDP

    -

    Bonjour

    5353

    TCP/UDP

    MDNS

    Bonjour/AirPlay

    49159

    UDP

    MDNS (Win)

    Bonjour/AirPlay

    49163

    UDP

    MDNS (Win)

    Bonjour/AirPlay

     

    Refer to your router manual/manufacturer for any settings that are specific to that model.

     

    Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.

     

    If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.