When starting Facetime on my MAcBook Pro I receive "internal error? any help?

Question

Level 1

0 points

When starting Facetime on my MAcBook Pro I receive "internal error? any help?

When I start Facetime on my MacBook Pro I receive "internal error. You need to quit and reopen Facetime". I do this and nothing changes, same error. Any ideas are welcome.

Posted on May 28, 2012 7:10 PM

Reply

Answer 1

Best reply

jimrad Author

Level 1

0 points

May 28, 2012 7:15 PM in response to jimrad

Found this and it worked:

Netdude21

Re: "An internal FaceTime error occurred. There was a problem with FaceTime. "

Mar 28, 2011 11:14 AM ( in response to iannuz86)

I have a solution for your problem, it took a little investigating and work to get FaceTime for Mac working. Here's what I did:

Go to the folder /Applications then right click on FaceTime.app go into /Contents/LaunchAgents and look for two files "com.apple.imagent.plist" and "com.apple.apsd-ft.plist" and copy them into your /Home/yourusername/Library/LaunchAgents. If you can't find "com.apple.apsd-ft.plist" do a Google search for it and download it, the name will be "com.apple.apsd.plist.txt", do a cmd-I on it and rename it "com.apple.apsd-ft.plist" put this file in the same folder as "com.imagent.plist", launch FaceTime and if your webcam lights up, your good to go.

Hope this helps.

Reply

Answer 2

Mar 14, 2013 12:53 AM in response to jimrad

Thank YOU so much!!! This really helped me. I just got a used MacBook Air (late 2010) running 10.6.8 and had the same problem with FaceTime. I followed your directions and it works. I copied/pasted the file - [com.apple.FTMonitor.plist] instead of "com.apple.aspsd-ft.plist" into ... /Library/LaunchAgents folder. And, bam! It worked. So many thanks again. 🙂

Reply

Answer 3

Mar 16, 2013 1:32 PM in response to jimrad

Worked fo rme!!!

Thanks.

Reply

Answer 4

duhG

Level 1

14 points

Jan 4, 2014 8:54 PM in response to attheEndsofPuto

Thanks for pointing out this, "I copied/pasted the file - [com.apple.FTMonitor.plist] instead of "com.apple.aspsd-ft.plist" into ... /Library/LaunchAgents folder. And, bam! It worked. So many thanks again". It worked for me, and your lead helped me feel good about not going to a 3rd download site. Thanks!

Reply