Previous 1 2 3 Next 41 Replies Latest reply: May 5, 2006 12:09 PM by Allan Eckert
Flag Floster Level 1 Level 1 (30 points)
I've had Real Player installed in my computer for quite some time and have enjoyed watching streaming videos, let's say in a news site, with just a click of a button. Yesterday, when I tried to watch another news video, a window popped up prompting me to upgrade to Real Player 10 for Mac OSX. I did exactly that and now I cannot watch videos with just a click of a button but instead, it downloads the video on the desktop and I have to find it, drag it into Real Player icon in the dock in order to view the video. I'd like to avoid this extra step and watch the video right away like how I used to be able to before I upgraded to Real Player 10. Can anyone help me with this?

Dual 1 GHz Power PC G4   Mac OS X (10.4.2)  
  • Dr. Smoke Level 9 Level 9 (56,585 points)
    Hi, Flag.

    In your Web browser, have you disabled an option to "open safe files?"

    For example, in the Safari > Preferences > General tab, the option Open "safe" files after downloading ?

    If so, I believe that is the reason for the behavior you are seeing w.r.t. Real Player 10.

    Good luck!

    Dr. Smoke
    Author: Troubleshooting Mac® OS X
  • Flag Floster Level 1 Level 1 (30 points)
    Hello Dr. Smoke,

    I did not disable "open safe files," meaning, the box is checked.

    I even wrote to Real Player and they sent me the following link:

    http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/stdadp.php?pfaqid=4204

    However, this did not work for me because Real Player is already set as my default setting.

    Strange thing is that when I'm in Firefox, this doesn't happen. So I suppose I should just quit using Safari and move on to Firefox for the convenience.

    Thanks for responding anyway.
  • andyBall_uk Level 7 Level 7 (20,495 points)
    Hi Flag

    I have the RealPlayer Version 10.0.0 (352) & it does open automatically via safari. the files are still downloaded to the desktop & left there, but the auto-open of RealPlayer works.

    What OS & safari version do you have? I could post screenshots of the various pref. settings & hopefully find out why mine works & yours doesn't.
  • Flag Floster Level 1 Level 1 (30 points)
    Hello andyBall_uk,

    I have Safari version 2.0.3 and Mac OS 10.4.4.
    I'd appreciate if you can post screenshots or give me any suggestions.
    Mine worked fine until I installed and upgraded to Real Player 10.
  • andyBall_uk Level 7 Level 7 (20,495 points)
    It might be worth you posting links to some of the content that doesn't work - I also have a plug-in for

    "Shockwave for Director
    Macromedia Shockwave for Director Netscape plug-in, version 10.1.0 — from file “NP-PPC-Dir-Shockwave"

    it's a 12K file that is included with the OS, I believe - you have that too?
  • Flag Floster Level 1 Level 1 (30 points)
    I have "Shockwave 10" and "Shockwave Player" but I don't think I have "Shockwave for Director." I'm not familiar with that app and I'm not such a techy.

    I've noticed other people posting similar issue after upgrading to RealPlayer 10.

    I was hoping for an easy answer, as easy as changing some settings that I was not aware of before....
  • andyBall_uk Level 7 Level 7 (20,495 points)
    The only setting in Realplayer that looks likely is


    real player-preferences-Media Types

    select 'show private real player types'

    I have everything checked except QT, avi & mpeg.



    Check that out & I'll look further.
  • andyBall_uk Level 7 Level 7 (20,495 points)
    The only setting in Realplayer that looks likely is


    real player-preferences-Media Types

    select 'show private real player types'

    I have everything checked except QT, avi & mpeg.



    Check that out & I'll look further.
  • andyBall_uk Level 7 Level 7 (20,495 points)
    The only setting in Realplayer that looks likely is


    real player-preferences-Media Types

    select 'show private real player types'

    I have everything checked except QT, avi & mpeg.



    Check that out & I'll look further.
  • andyBall_uk Level 7 Level 7 (20,495 points)
    Hells Bells!

    excuse the multiple posts & irrelevant mention of shockwave - the discussions software has been playing up.
  • Flag Floster Level 1 Level 1 (30 points)
    I have mine set exactly the same as yours in RealPlayer-Pref-Media Types.
    Everything checked except for QT, avi & mpeg.

    I also control clicked on a media file that I downloaded in Finder--went to Get Info--and tried to see if "Open with" is set to something other than RealPlayer but RealPlayer is already set as my default setting anyway.

    A while ago, when I had the same problem, this fixed the problem. Now what?
  • Dr. Smoke Level 9 Level 9 (56,585 points)
    Hi, Flag.

    This issue is strange. I could reproduce the problem you reported in some cases, but not others.

    I almost never use Safari: my browser of choice is OmniWeb.

    However, testing in Safari reveals the following:

    • When I tried to listen to some Real Audio clips from a CD at Amazon.com, like this one, a hurl-n.exe.ram file (n=an integer) downloads but Real Player (Version 10.0.0 (352)) does not play the clip automatically. I have to double-click the file for Real Player to launch and play the clip.

    • When I watch some videos at C-SPAN, such as these, Real Player launches immediately and begins playing the stream.

    If I use OmniWeb, as you saw with FireFox, Real Player is launched and the media streams from both Amazon and C-SPAN play immediately.

    I tried a variety of things:

    - Trashing Safari preferences.
    - Trashing Real Player Preferences and re-configuring.
    - Looking for messages in Console logs.
    - Force re-association of the .ram files with Real Player per the Real FAQ.

    None of these made a difference in Safari. It just seems Safari is handling Real Player files from certain Web sites differently than OmniWeb, in my case, or Firefox in your case.

    As andy asked, perhaps you can post some links to Web sites where this problem is occurring for you and we can test those as well.

    Good luck!

    Dr. Smoke
    Author: Troubleshooting Mac® OS X
  • andyBall_uk Level 7 Level 7 (20,495 points)
    The .exe.ram files are a problem for me too - same story of download, then open manually.

    I rarely need realplayer - usually just the plugins to play video/audio at http://news.bbc.co.uk/ ( that took some time to get working )
  • William Kucharski Level 6 Level 6 (14,890 points)
    Hmmm, Doc.

    I tried those same files at Amazon using RealPlayer Version 10.0.0 (325) and Safari Version 2.0.3 (417.9.2) running on 10.4.5, and it opened and played each clip when I clicked on it.

    The fact that the clips are hurl-n.exe.ram files seems to indicate there's already a hurl.exe.ram file on your Desktop somewhere (or in whatever directory you have files set to auto-download to) that may be interfering with the auto launch and play mechanism.

    For example, I can click music tracks all day and it just downloads a new hurl.exe.ram file; never a hurl-n.exe.ram file…
Previous 1 2 3 Next