Apple Event: May 7th at 7 am PT
Hi!
I've just bought a new iMac.
Was very surprised, when I saw, that I can't write my Apple ID on the welcome screen.
I can type letters, but when I try to write the "@" symbol, it just makes a loud short sound…
What should I do??
iMac, Mac OS X (10.7.4), Can't type my Apple ID
dimadorokhov wrote:
when I try to write the "@" symbol, it just makes a loud short sound…
Go to system preferences/speech and double check that @ has not been set as the trigger for either Text to Speech or Speech Recognition. This is the most common reason for the behavior you describe.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair Disk or Reinstall.
Can you be more specific about which welcome screen you are referring to? Is it the initial login screen when you boot your iMac where you are presented with a list of user accounts? Is it some other login screen? Can you post a screenshot?
If you are getting a short beep sound each time you press the '@' key then that tells me that the '@' character is not an accepted character for that input field, or your keyboard is outputting some other character for some reason.
If you are able to log into your iMac and boot to the desktop then you can use the virtual 'keyboard viewer' option available in the Language & Text system preferences in order to display a tiny virtual keyboard on your dispaly that you can use to type characters. It's a great way to rule out problems with your keyboard because you can view each key as it's pressed to make sure that it responds correctly and with the correct character on the virtual keyboard. You can also use the virtual keyboard to try inputting the '@' symbol to see if it is properly accepted.
Here's what the virtual keyboard looks like. Make sure that you have the corect language showing at the top of the keyboard. If you have a US keyboard, it should say US at the top. If it says something unexpected than you should check the Language & Text system preference settings.
Here's another article that may provide additional help:
http://support.apple.com/kb/PH3785
It's the Wellcome screen, e.g. it's a new Mac, and it's the first boot, where you choose language, country and Apple ID.
And I can't do the screenshot because I'm writing from the iPhone and can't start to use my new iMac…
I am not sure exactly which screen you are getting stuck at, but try typing command-Q to quit out of the new user setup application. If you have already selected your language and proceeded far enough then you can jump out of the setup process and simply create a user account, hoefully avoiding the need to input the @ symbol. You can always go back to the system preferences later to input your iCloud account info if that's where the problem was occurring.
Can't type the "at" symbol
