i can't see any .pdf files

Question

Level 1

8 points

i can't see any .pdf files

I having difficulty seeing pdf files. When attempted to open, a grey background appears where the document is supposed to be.

What should I do?

Michelle

MacBook, Mac OS X (10.4.8)

Posted on May 29, 2012 8:31 PM

Reply

Answer 1

May 29, 2012 8:55 PM in response to seedsower

Hi Michelle..

From a browser; Safari ??

Quit the browser.

Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder

Type this in exactly as you see it here: /Library/Internet Plug-Ins

Click Go

Move the Adobe PDF browser (or just PDF browser) plugin from the Internet Plug-Ins folder to the Trash.

Relaunch the browser.

Reply

Answer 2

seedsower Author

Level 1

8 points

May 30, 2012 4:47 AM in response to Carolyn Samit

Hi Carolyn,

Thank you for your response. I followed your instructions... using Safarii browser and these are the two adobe files I have and I removed them both and relaunched the browser and still I can not view pdf. Any other suggestions? I recently added the adobe master suite onto my computer. I do notice when I select the "quick view" of the pdf it opens up as a .doc, not a pdf. my viewer don't open either.

file://localhost/Library/Internet%20Plug-Ins/AdobePDFViewer.plugin/

file://localhost/Library/Internet%20Plug-Ins/AdobePDFViewerNPAPI.plugin/

Reply