rachelle221

Q: Wrong Apple ID showing in "Update Apps"

I had my mother-in-law reset her password as she has not been able to log into her iTunes for quite some time.  After we reset apple id, we changed it in settings>store and it took it just fine. It accepted the new id/password in the setting and online; however, we then tried to update iPhone but it doesn't show the correct apple id/email address in the "updated apps" pop up screen, but shows up correctly in settings>store.   Please help.

iPhone 4

Posted on May 30, 2012 8:04 AM

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Q: Wrong Apple ID showing in "Update Apps"

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  • by AmishCake,

    AmishCake AmishCake Mar 20, 2014 5:50 AM in response to chatterbox
    Level 6 (9,402 points)
    Mar 20, 2014 5:50 AM in response to chatterbox

    No. If you downloaded/purchased it under one ID, you will have to update it under that same ID. If you can't do that, you will need to re-download/re-purchase under the new ID.

  • by chatterbox ,

    chatterbox chatterbox Mar 20, 2014 6:15 AM in response to AmishCake
    Level 1 (0 points)
    Mar 20, 2014 6:15 AM in response to AmishCake

    Thanks.  The thing is, I did purchase the apps under my ID.  Why does this happen?

  • by AmishCake,

    AmishCake AmishCake Mar 20, 2014 11:12 AM in response to chatterbox
    Level 6 (9,402 points)
    Mar 20, 2014 11:12 AM in response to chatterbox

    I have no idea. If you have ANY apps that were purchased under the old ID, they will ask for the old credentials when it's time to update.

  • by Martelotte,

    Martelotte Martelotte May 8, 2014 10:28 AM in response to rachelle221
    Level 1 (0 points)
    May 8, 2014 10:28 AM in response to rachelle221

    Same problem here!

  • by jan.solis,

    jan.solis jan.solis Sep 8, 2014 6:16 PM in response to Martelotte
    Level 1 (0 points)
    Sep 8, 2014 6:16 PM in response to Martelotte

    You cannot update old apps using your new itunes account purchased by old itunes account.

    You need to remove the app you want to update then redownload/purchased it using your new itunes account

    to get rid of old itunes account.

  • by Araymond9,

    Araymond9 Araymond9 Oct 31, 2014 9:23 AM in response to jan.solis
    Level 1 (0 points)
    Oct 31, 2014 9:23 AM in response to jan.solis

    Help!  Tried updating my 5s to iOs 8, and for some reason it crashed and made me restore my phone.  No problem, restored it.  My phone is showing that the apple id is MY apple id, BUT when I try to update some apps (not all, weird...) it shows my HUSBAND'S apple id and wants HIS pw!  WEIRD!!!!  No idea why.  I can't find his apple id hiding in any settings anywhere.  I've even signed out of my apple id and re-signed in, and still to no avail.

    Help!  Oh, and another oddity - some of my apps are missing from my screen, and I have to re-download them.  Weird.

  • by Trying to See,

    Trying to See Trying to See Dec 10, 2014 4:16 AM in response to rachelle221
    Level 1 (0 points)
    Dec 10, 2014 4:16 AM in response to rachelle221

    I had this exact same problem;

    Don't go getting frustrated or attempting to do it yourself, too much bother, it takes them less than 10minutes to fix for you.

    Go to ; https://getsupport.apple.com/ConfirmationAction.action

    Get them to call you back - takes less than 2 mins. (You don't even have to pay for the call).

    They will log in to your Mac remotely.

    Demonstrate the problem to them and they will fix it for you.

     

    Basically, all the uploads/downloads/purchases you've done under a different ID won't carry across to your second ID.

    They will generate codes to move all your past uploads/downloads/purchases to your preferred ID.

    From then on, all your updates will be seemless.

  • by Consi81,

    Consi81 Consi81 Nov 2, 2015 3:47 AM in response to rachelle221
    Level 1 (0 points)
    Nov 2, 2015 3:47 AM in response to rachelle221

    I found on my Wife's phone that the apps that were trying to update could only be updated by the older apple ID, it was if the original command was made by the older ID acc using it to access iTunes to update. I had signed in and out nothing would work I was at whits end so I just thought out of the box. The Two apps that were trying to update I deleted then downloaded them again. When asked the correct ID was referenced for the password. Had a little fist pump on this one but it's what you will suffer when one of you is up to date with tech and the other just wants to be. After changing you apple id delete any apps that are trying to update and install them using the new acc information.

     

    Hope this helps.

  • by Blizzard_101,

    Blizzard_101 Blizzard_101 Dec 7, 2015 9:41 AM in response to deamoned
    Level 1 (0 points)
    Dec 7, 2015 9:41 AM in response to deamoned

    Yep, only thing that worked for me too; delete and re-download. Note; did not lose any "data" from any of the apps I deleted, including spotify, facebook, messenger, kijijji. All of them worked fine after the new download.

  • by jmp6rodeo,

    jmp6rodeo jmp6rodeo Feb 27, 2016 7:21 PM in response to Flashwang
    Level 1 (0 points)
    Feb 27, 2016 7:21 PM in response to Flashwang

    That was very helpful. I deleted the apps and reinstall them on my newer phone, and it worked perfectly.

    Thanks.

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