8 Replies Latest reply: Jun 15, 2012 4:34 AM by Mark23
Tangier Clarke1 Level 2 Level 2 (275 points)

Well, the app store this morning is not showing any of my purchases (from any computer) and I need to reinstall one of them immediately to continue working.


Called support andthey wanted to make me pay for a support fee.

Was asked how many appso I purchased (not something I keep in my head so I gave my best guess)

Complained about paying a fee for something Apple is responsible for.

Put on hold to await feedback from senior advisor.

Was told to go to https://expresslane.apple.com/ to fix issue.

Got automated reply saying I'll get a response within 24 hours (and I need the app now)


I miss my personal installers.


Still waiting....



Hope this helps.

Mac Pro, Mac OS X (10.7.4)