nathanielfromar
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Q: i recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to connect to store, radio or anything else. i can play music?

i recently installed dvd drives on desktop win7. when i open itunes i get the error registry values missing. i have uninstalled and reinstalled many times to no avail. i cannot acess the store, radio, or burn cd's. everything worked fine before the new drives were installed. itunes works fine on laptop win7 also. can anyone help with this issue?

iPhone 4S, Windows 7

Posted on May 30, 2012 2:13 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

That's perfect, thanks.

 

when i try to access the store it just has the message accessing itunes store and does not. i ran the diagnostics and i am connected to internet yet the last one fails which is the connection to itunes store.

 

With those symptoms, I'd try the following document:

 

Apple software on Windows: May see performance issues and blank iTunes Store

 

(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Posted on Jun 6, 2012 8:24 PM

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nathanielfromar

Q: i recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to ... more

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  • by b noir,

    b noir b noir May 30, 2012 2:28 PM in response to nathanielfromar
    Level 9 (72,129 points)
    May 30, 2012 2:28 PM in response to nathanielfromar

    I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)

     

     

    iTunes for Windows: "Registry settings" warning when opening iTunes

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 3:30 PM in response to b noir
    Level 1 (0 points)
    Jun 3, 2012 3:30 PM in response to b noir

    waste of time thanks though. that is why i have a problem with apple, it takes over your device and no one seems to be able to help fix it:(

  • by b noir,

    b noir b noir Jun 3, 2012 3:39 PM in response to nathanielfromar
    Level 9 (72,129 points)
    Jun 3, 2012 3:39 PM in response to nathanielfromar

    Can you post a screenshot of the contents of the key you've been editing, please? Include all of the regedit screen, including the left-hand column. Save the screenshot to an image file, and insert the image file in a reply by clicking the wee camera icon at the top of the reply window.

     

    For example, this is what I'm seeing when I look at my key:

     

    Upper filters example screenshot.png

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 4:05 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 3, 2012 4:05 PM in response to nathanielfromar

    photo.JPGphoto 2.JPG

  • by b noir,

    b noir b noir Jun 3, 2012 4:27 PM in response to nathanielfromar
    Level 9 (72,129 points)
    Jun 3, 2012 4:27 PM in response to nathanielfromar

    I think it would be better if you generated the screenshot by holding down the Alt key and pressing your PrtScrn key. (That generates a screenshot of the active window, which should be the regedit screen showing the key.) Paste that into an image file.

     

    (Can't really see the things I need to see in what you've currently supplied.)

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 5:55 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 3, 2012 5:55 PM in response to nathanielfromar

    didn't know how or ptscr, alt didn't work. copying files

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

    {4D36E965-E325-11CE-BFC1-08002BE10318}

    000-001-002-003-004-005-006-007-008-009-properties

    ab (default)             reg_sz        dvd/cd-rom drives

    ab class                      reg_sz        cdrom

    ab classDesc           reg_sz        @%systemroot%\system32\storprop.dll,-17001

    ab enumproppages32      reg_sz    storprop.dll,dvdproppageprovider

    ab iconpath         reg_multi_sz     @systemroot%\system32\imageres.dll,-30

    ab installer32     reg_sz                   storprop.dll,dvdclassinstaller

    ab lower filters   reg_multi_sz                    anydvd

    ab noinstallclass                reg_sz                   1

    ab silentinstall                   reg_sz                   1

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 6:08 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 3, 2012 6:08 PM in response to nathanielfromar

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BF C1-08002BE10318}

    000-009, then properties

    Ab (default)       reg_sz  (value not set)

    Ab driverdate     reg_sz    6-21-2006

      Driverdatedata   reg_binary    00 80 8c a3 c5 94 c6 01

    Abdriverdesc                     reg_sz                   cd-rom drive

    Abdriverversion                               reg_sz                   6.1.7601.17514

    Abinfpath                            reg_sz                   cdrom.inf

    Abinfsection                      reg_sz                   cdrom_install

    abmatchingdeviceId       reg_sz                   gencdrom

    abprovidername              reg_sz                   microsoft

  • by b noir,

    b noir b noir Jun 3, 2012 6:31 PM in response to nathanielfromar
    Level 9 (72,129 points)
    Jun 3, 2012 6:31 PM in response to nathanielfromar

    ab (default)             reg_sz        dvd/cd-rom drives

    ab class                      reg_sz        cdrom

    ab classDesc           reg_sz        @%systemroot%\system32\storprop.dll,-17001

    ab enumproppages32      reg_sz    storprop.dll,dvdproppageprovider

    ab iconpath         reg_multi_sz     @systemroot%\system32\imageres.dll,-30

    ab installer32     reg_sz                   storprop.dll,dvdclassinstaller

    ab lower filters   reg_multi_sz                    anydvd

    ab noinstallclass                reg_sz                   1

    ab silentinstall                   reg_sz                   1

     

    According to that, you don't seem to have added in an UpperFilters entry for GEARAspiWDM.

     

    Did you not do that (as per the instructions in the document on what to do if the UpperFilters entry is missing)?

     

    Or did you revert the key after attempting a filter edit and still getting the error message?

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 7:56 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 3, 2012 7:56 PM in response to nathanielfromar

    i did revert it back. i tried registry cleaner, restore, uninstalling and reinstalling and i am where i started. i can do all i want with other programs or maybe i will try to pay someone to fix it. this is almost too complicated for me.

    if you get any resolutions i'm sure a lot of us regular folks will be happy. i see i'm not the only one with this issue.

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 3, 2012 7:57 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 3, 2012 7:57 PM in response to nathanielfromar

    thanks, nathanielfromar ;-(

  • by b noir,

    b noir b noir Jun 3, 2012 8:12 PM in response to nathanielfromar
    Level 9 (72,129 points)
    Jun 3, 2012 8:12 PM in response to nathanielfromar

    i did revert it back

     

    Okay. Try the filter edit again. If you still get the error message, show me how the key looks with the edits you made still in place.

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 6, 2012 3:12 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 6, 2012 3:12 PM in response to nathanielfromar

    i was able to do what you asked and itunes will now reconize dvd drives. i still cant acess itunes store nor get the radio stations. i did not do it right the first time, sorry and thanks

  • by b noir,

    b noir b noir Jun 6, 2012 3:27 PM in response to nathanielfromar
    Level 9 (72,129 points)
    Jun 6, 2012 3:27 PM in response to nathanielfromar

    Excellent news.

     

    i still cant acess itunes store nor get the radio stations.

     

    Could you walk us through what happens when you try to access the Store, please?

  • by nathanielfromar,

    nathanielfromar nathanielfromar Jun 6, 2012 8:06 PM in response to nathanielfromar
    Level 1 (0 points)
    Jun 6, 2012 8:06 PM in response to nathanielfromar

    hello again itunes comes up fine. when i try to access the store it just has the message accessing itunes store and does not. i ran the diagnostics and i am connected to internet yet the last one fails which is the connection to itunes store. then i try the radio and nothing happens. i have norton 360 and itunes is checked in windows firewall i dumped that file from command prompt so?

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