i recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to connect to store, radio or anything else. i can play music?

Question

i recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to connect to store, radio or anything else. i can play music?

i recently installed dvd drives on desktop win7. when i open itunes i get the error registry values missing. i have uninstalled and reinstalled many times to no avail. i cannot acess the store, radio, or burn cd's. everything worked fine before the new drives were installed. itunes works fine on laptop win7 also. can anyone help with this issue?

iPhone 4S, Windows 7

Posted on May 30, 2012 2:13 PM

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Answer 1

b noir

Level 9

72,324 points

May 30, 2012 2:28 PM in response to nathanielfromar

I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)

iTunes for Windows: "Registry settings" warning when opening iTunes

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Answer 2

Jun 3, 2012 3:30 PM in response to b noir

waste of time thanks though. that is why i have a problem with apple, it takes over your device and no one seems to be able to help fix it:(

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Answer 3

b noir

Level 9

72,324 points

Jun 3, 2012 3:39 PM in response to nathanielfromar

Can you post a screenshot of the contents of the key you've been editing, please? Include all of the regedit screen, including the left-hand column. Save the screenshot to an image file, and insert the image file in a reply by clicking the wee camera icon at the top of the reply window.

For example, this is what I'm seeing when I look at my key:

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Answer 4

Jun 3, 2012 4:05 PM in response to nathanielfromar

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Answer 5

b noir

Level 9

72,324 points

Jun 3, 2012 4:27 PM in response to nathanielfromar

I think it would be better if you generated the screenshot by holding down the Alt key and pressing your PrtScrn key. (That generates a screenshot of the active window, which should be the regedit screen showing the key.) Paste that into an image file.

(Can't really see the things I need to see in what you've currently supplied.)

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Answer 6

Jun 3, 2012 5:55 PM in response to nathanielfromar

didn't know how or ptscr, alt didn't work. copying files

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

{4D36E965-E325-11CE-BFC1-08002BE10318}

000-001-002-003-004-005-006-007-008-009-properties

ab (default) reg_sz dvd/cd-rom drives

ab class reg_sz cdrom

ab classDesc reg_sz @%systemroot%\system32\storprop.dll,-17001

ab enumproppages32 reg_sz storprop.dll,dvdproppageprovider

ab iconpath reg_multi_sz @systemroot%\system32\imageres.dll,-30

ab installer32 reg_sz storprop.dll,dvdclassinstaller

ab lower filters reg_multi_sz anydvd

ab noinstallclass reg_sz 1

ab silentinstall reg_sz 1

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Answer 7

Jun 3, 2012 6:08 PM in response to nathanielfromar

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BF C1-08002BE10318}

000-009, then properties

Ab (default) reg_sz (value not set)

Ab driverdate reg_sz 6-21-2006

Driverdatedata reg_binary 00 80 8c a3 c5 94 c6 01

Abdriverdesc reg_sz cd-rom drive

Abdriverversion reg_sz 6.1.7601.17514

Abinfpath reg_sz cdrom.inf

Abinfsection reg_sz cdrom_install

abmatchingdeviceId reg_sz gencdrom

abprovidername reg_sz microsoft

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Answer 8

b noir

Level 9

72,324 points

Jun 3, 2012 6:31 PM in response to nathanielfromar

ab (default) reg_sz dvd/cd-rom drives

ab class reg_sz cdrom

ab classDesc reg_sz @%systemroot%\system32\storprop.dll,-17001

ab enumproppages32 reg_sz storprop.dll,dvdproppageprovider

ab iconpath reg_multi_sz @systemroot%\system32\imageres.dll,-30

ab installer32 reg_sz storprop.dll,dvdclassinstaller

ab lower filters reg_multi_sz anydvd

ab noinstallclass reg_sz 1

ab silentinstall reg_sz 1

According to that, you don't seem to have added in an UpperFilters entry for GEARAspiWDM.

Did you not do that (as per the instructions in the document on what to do if the UpperFilters entry is missing)?

Or did you revert the key after attempting a filter edit and still getting the error message?

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Answer 9

Jun 3, 2012 7:56 PM in response to nathanielfromar

i did revert it back. i tried registry cleaner, restore, uninstalling and reinstalling and i am where i started. i can do all i want with other programs or maybe i will try to pay someone to fix it. this is almost too complicated for me.

if you get any resolutions i'm sure a lot of us regular folks will be happy. i see i'm not the only one with this issue.

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Answer 10

Jun 3, 2012 7:57 PM in response to nathanielfromar

thanks, nathanielfromar ;-(

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Answer 11

b noir

Level 9

72,324 points

Jun 3, 2012 8:12 PM in response to nathanielfromar

i did revert it back

Okay. Try the filter edit again. If you still get the error message, show me how the key looks with the edits you made still in place.

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Answer 12

Jun 6, 2012 3:12 PM in response to nathanielfromar

i was able to do what you asked and itunes will now reconize dvd drives. i still cant acess itunes store nor get the radio stations. i did not do it right the first time, sorry and thanks

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Answer 13

b noir

Level 9

72,324 points

Jun 6, 2012 3:27 PM in response to nathanielfromar

🙂 Excellent news.

i still cant acess itunes store nor get the radio stations.

Could you walk us through what happens when you try to access the Store, please?

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Answer 14

Jun 6, 2012 8:06 PM in response to nathanielfromar

hello again itunes comes up fine. when i try to access the store it just has the message accessing itunes store and does not. i ran the diagnostics and i am connected to internet yet the last one fails which is the connection to itunes store. then i try the radio and nothing happens. i have norton 360 and itunes is checked in windows firewall i dumped that file from command prompt so?

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Answer 15

b noir

Level 9

72,324 points

Jun 6, 2012 8:24 PM in response to nathanielfromar

🙂 That's perfect, thanks.

when i try to access the store it just has the message accessing itunes store and does not. i ran the diagnostics and i am connected to internet yet the last one fails which is the connection to itunes store.

With those symptoms, I'd try the following document:

Apple software on Windows: May see performance issues and blank iTunes Store

(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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