Previous 1 2 3 4 5 Next 98 Replies Latest reply: Jan 23, 2016 11:53 AM by MuggleMum Go to original post
  • jackfrommontague Level 1 (60 points)

    There seems to be no clear answer for this continuing problem. I've talked to Apple, and while they've been attentive they haven't solved the problem. They suggested that the problem was a weak signal. I've talked to my carrier (Verizon) they seemed disinterested except for trying to sell me a $300 signal enhancer for my home. They poiinted fingers back to Apple. I would accept it as a signal problem except my wife has a non-Apple cheapo phone on the same network and her phone never fails to ring. My son and my daughterinlaw both have iPhones and experience the same problem on another carrier (AT&T)


    It's very disconcerting to know you can't depend on your phone to ring, yet you get notice of a missed call and even VM. It just doesn't make sense.


    If you find an answer please let us know!

  • Sandra Foster Level 4 (1,475 points)

    Jack, I went through the same problem on AT&T. Apple replaced my iPhone 5 three times, I reset it back to factory settings a couple of times, and I can't remember all the other things I tried. However, it finally did come down to a reception problem in my home, which was the only place I was not receiving my calls. AT&T worked out a "deal" for me where I now have a microcell in my home and haven't missed any calls since getting it. The microcell was fairly expensive, but most of the cost of it was offset when they gave me a monthly discount for the next year and charged me the refurbished price for a new microcell. They were really very cooperative about the whole thing.

  • jackfrommontague Level 1 (60 points)

    Sandra, thank you very much for the information.  I am going back to Verizon to see if they can help.

  • Sandra Foster Level 4 (1,475 points)

    You're welcome, Jack -- best of luck!

  • sandrafromhonolulu Level 1 (0 points)

    I still don't know what is going on, but my phone has stopped this mysterious behavor, both on the mainland and in Hawaii.

  • CoreyinMaine Level 1 (0 points)

    Hi all,


    I was getting frustrated with this issue as well. While messing around with my phone settings, I noticed that at some unknown point, I inadvertently enabled 'Do Not Disturb'. My problems went away once I disabled this feature.


    Sometimes it's the simple things that will get you. I hope this helps someone out there ~



  • slsonline Level 1 (0 points)

    Got this from another site, but this is what was wrong with my iP5!!:


    "1) If you look at the left side of the iPhone 5, you will see an indentation with a thin switch, and the two round volume buttons. If that switch is pushed to the back of the phone, an orange line will appear. That puts your phone on silent. Flipped to the front of the phone, it just looks black, and the phone is not on silent. We just realised that this is what happened to ours; it must've gotten flipped while in pocket.

    2) The kicker is that when the silent button is on, there is no indication on the screen. No icon with the little bell with a slash through it; nothing to tell you that the phone has actually been put on silent. Not the best innovation. You will see the little slashed bell pop up when you turn the phone onto silent, but then it disappears, giving no clue why your phone that can find answers to all questions in the googleverse won't ring when you get a call."



  • CarolynD. Level 1 (0 points)



    Thanks you so much - this was exactly the problem with mine. I had been messing about in my settings a few weeks ago and had left 'Do Not Disturb' on. I wondered what the little moon icon beside the time was. I was so annoyed and frustrated as I'm a doctor and need my phone for on calls! Brilliant.


    Thanks again



  • wolfbill Level 1 (0 points)

    I'm still having this problem.  It has nothing to do with the mute switch. 


    Iphone 5, att, latest updates.

  • CoreyinMaine Level 1 (0 points)

    I'm happy my post was useful to someone!



  • jesscannady Level 1 (0 points)

    Corey you're a lifesaver, thank you!

  • petergood66 Level 1 (0 points)

    I would be very surprised and very disappointed if Apple did not read these posts.

  • narb0408 Level 1 (0 points)

    I too have the same problem with Verizon and my second new iPhone 5.  I talked them into a new phone even though 30 days had passed.  During the entire time with both phones, I have received maybe 20% of my calls.  If you look at this topic, there have been over 30,000 views, yet it doesn't appear that anyone is trying to fix this problem.  When go to the local Verizon store, they blame it on everything but the phone.  I can sit at my desk and call from my land line, and still get no answer.  Two rings and straight to voicemail.  If I could turn back the clock, I would certainly be using a Samsung phone or something other than the iPhone.  The thrill is gone.  I certainly hope someone will address this problem.  I am very surprised that Apple and Verizon let this linger.  With all the suggestions, I have found none to work, and I have tried them all.  Let's keep trying to get some attention.  I'm sure Steve would not be happy.  Later.

  • jackfrommontague Level 1 (60 points)

    Not an hour ago, I was sitting at my desk with my iPhone on a stand not two feet away from me, I got the VoiceMail sound, and sure enough my wife tried to call me, but the phone did not ring, yet her message went to Voice Mail. When I looked at the phone I had three bars showing. Why didn't it ring? Ten minutes later my Son called and viola, the phone rang loud and clear. This is nuts!


    I've talked to Apple, and they have been very nice but they have offered no solution. Verizon wasn't very nice, and still offered no solution except to say told it was Apple's fault and I should buy a signal extender for over $300. Yeah right!


    I ordered a 5 S several weeks ago I'll see how that works, then I'm going to get serious with both Apple and Verizon. Apple doesn't monitor this board (or so they claim) so what we say here falls on deaf ears. IF you are having this problem call, email, snail mail or whatever and let Apple know that this isn't a "delightful" experience.

  • jwelch3 Level 1 (0 points)



    I am having this same issue.  Yes it is very frustrating.  I am very curious to know if the new 5s will do this also.  I absolutely hate droid and can't imagine giving up my iphone, but what good is it if it will not ring.  I have replace the SIM card three times and I am on my 1st replacement.  Problem is I had this phone since Nov 2012 and it work great until April 2013.  When im at my office is when it happensand it mostly happens with my husband.  He has a Casio Commando 3G phone and has no problem getting calls sitting right next to me.  Now it seems know matter where I go I only have two to three bars where I used to have four or five.  Please let me know how the 5S turns out.


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