Previous 1 3 4 5 6 7 Next 91 Replies Latest reply: May 19, 2015 12:14 PM by BIGrock1417 Go to original post
  • donnaoc Level 1 Level 1 (0 points)

    I have the same problem. Sometimes the phones rings, and the next time it doesn't and goes right to voicemail. I'm a realtor, and my clients feel frustrated because they can't reach me. I also called Apple store. They said I could come in for a 15 minute consultation or pay $19.99 for a support call.  This only started once I updated my phone.

  • Hank4123 Level 1 Level 1 (0 points)

    Try what I did to solve this problem. Check bottom entry on page 4of these posts. The reset worked for me. Hank 4123. It has been days since I reset and my phone is working correctly. Hope it works for you.

  • donnaoc Level 1 Level 1 (0 points)

    I'm giving it a try....I'll let you know.  Thanks so much!

  • Hank4123 Level 1 Level 1 (0 points)

    Any luck?  I was really hoping it would work for you.

  • donnaoc Level 1 Level 1 (0 points)

    It worked!!  Thank you so much.  Happy holidays to you!

  • Hank4123 Level 1 Level 1 (0 points)

    I went to apple store today with problems discussed in this forum. My phone was not ringing,had no alerts. I could be looking at the phone and see it but I would not get ring. I would then get a voice mail without any alert. These symptoms were also irratic. Apple did quick test and suggested a reset. Go to settings > General> Scroll toReset at bottom and select Reset All Settings. You do lose some settings but nothing that can not be reset. My iphone 5S is operating normally now. HOPE THIS HELP

  • Abrianne Level 1 Level 1 (0 points)

    Settings- do not disturb- turn manual to off position

  • Bikerider57 Level 1 Level 1 (0 points)

    Thanks, slsonline's suggestion of checking the switch that is just above the volume buttons worked for me - sure enough, it had been flipped to silent.


    I have a fancy Otterbox case that covers up that switch, so never would have known to check it...

  • Brighouse Lad Level 1 Level 1 (0 points)

    Hank 4123's suggestion to reset all settings worked for me- thanks!

  • Sanchezz1 Level 1 Level 1 (0 points)

    I have had this happen intermittently for the past month as well and just read through this. Although I don't use "do not disturb", I did take a look at it based on the other suggestions and noticed that Manual was set to ON.  Below it reads that when "enabled calls and alerts that arrive while LOCKED will be silenced, and a moon icon will appear in the status bar".  Makes sense since some calls ring, others do not, and go right to VM.  Thanks for the tip!

  • Scillydanni Level 1 Level 1 (0 points)

    Thanks Stacey (sisonline) I tried everything with my phone, plus resetting, had checked all things. As soon as I tweeked that little button on the side, it worked perfectly and rings beautifully again. I'm surprised that Apple has not suggested this to other users when they have had trouble. I presume that the button had switched to the 'silent' mode when I put it in my pocket!! Thanks again, much appreciated.

  • Santiago_ Level 1 Level 1 (0 points)

    You are right.


    I recomend everyone to switch the DO NOT DISTURB mode even its already on "OFF".


    It worked for me: OFF > ON > OFF again

  • lisagwild Level 1 Level 1 (0 points)

    This is ocurring because your "do not disturb" is on, check under settings to turn off.  How you will know it is on: If you see the moon (crescent) in your status bar at the top of your screen than "do not disturb" is on and it will prevent the ringing.  I found that I have inadvertently been putting on the "do not disturb" by accident. iPhone has a new feature where sometimes when you swipe your screen up from the bottom a screen comes up with shortcuts to airplane mode, audio, bluetooth, do not disturb and lock.  Sometimes when I would go to swipe down to close this screen I would in error hit the crescent (do not disturb) shortcut button in error automatically putting it in do not disturb mode. 

  • Jeep Driver Level 1 Level 1 (0 points)

    Thanks to you for rerunning this!

    This just happened to me, and I couldn't figure out why.


    After your explanation (which I will repeat below), I realized I must have accidentally touched the switch the last time I removed my phone from its case.

    What a terrible "feature."


    The fix:

    "1) If you look at the left side of the iPhone 5, you will see an indentation with a thin switch, and the two round volume buttons. If that switch is pushed to the back of the phone, an orange line will appear. That puts your phone on silent. Flipped to the front of the phone, it just looks black, and the phone is not on silent. We just realised that this is what happened to ours; it must've gotten flipped while in pocket.

    2) The kicker is that when the silent button is on, there is no indication on the screen. No icon with the little bell with a slash through it; nothing to tell you that the phone has actually been put on silent. Not the best innovation. You will see the little slashed bell pop up when you turn the phone onto silent, but then it disappears, giving no clue why your phone that can find answers to all questions in the googleverse won't ring when you get a call."

  • TwistedTory Level 1 Level 1 (5 points)

    I have a 5S that has recently started to not ring, too. The ringer is on, DND off, etc - and I live in Dubai, so it's not a carrier issue. This may be irrelevant, but it seems to happen when I'm connected to a wireless network, will need to test this for consistency.
    Has anyone else had this problem or noticed a wifi correlation?

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