9 Replies Latest reply: Jun 13, 2012 9:09 AM by Pondini
Kenneth Epstein Level 2 Level 2 (435 points)

Backup to Time Capsule will not complete.  This just started happening about a month ago.  It used to work fine.  I have tried deleting prior backups and reformatting the Time Capsule.

 

Thanks,

Ken


MacBook Air (13-inch Late 2010), Mac OS X (10.7.3)
  • James Kachan Level 1 Level 1 (25 points)

    I dont have your problem but did you try:

    Running Disk Utiltly maintenance  Repair Disk and Check Permissions on your Boot/OS drive?

     

    Have you run software update lately? Is your OS and the software/firmware on the TimeCapsule up to day?

    Have you run any Disk Checking software on the TimeCapsule itself? Maybe the HDD inside it is bad.

     

    Good luck.

  • Kenneth Epstein Level 2 Level 2 (435 points)

    Yes, I've tried all that you have suggested.

  • Pondini Level 8 Level 8 (38,720 points)

    Kenneth Epstein wrote:

     

    Backup to Time Capsule will not complete.

    What happens? Does it fail? If so, see #C2 in Time Machine - Troubleshooting.   It will show you how to locate the message(s) that describe the problem, then help you fix it.    If that doesn't help, post back with details, including all the messages, your setup (especially the destination for the backups), what you've done, and the results.

     

    Or does it hang? If it hangs in the "Preparing" phase, see #D1 in the same link.  If not, see #D2 there.

     

    If neither of those helps, use the widget in #A1 of the same link to display the backup messages from your logs.  Locate the backup in question, then copy and post all the messages here.   If it always hangs in the same place (ie, the same "xxx GB of yyy GB"), tell us that, too.

  • Kenneth Epstein Level 2 Level 2 (435 points)

    Backup gets to the point of saying "0 of 646", but never goes beyond that.  It then stops with no date in the last Backup field.  Here is the log:

     

    Starting standard backup

    Network destination already mounted at: /Volumes/Kenneth Epstein's Time Caps-1

    Failed to attach to image: /Volumes/Kenneth Epstein's Time Caps-1/Home iMac.sparsebundle, DIHLDiskImageAttach returned: 35

    Disk image /Volumes/Kenneth Epstein's Time Caps-1/Home iMac.sparsebundle mounted at: /Volumes/Time Machine Backups

    Backing up to: /Volumes/Time Machine Backups/Backups.backupdb

    Error parsing SystemMigration.log to determine source volume of system migration.

    Backup content size: 313.9 GB excluded items size: 2.4 GB for volume Home iMac

    Backup content size: 290.8 GB excluded items size: 562.6 MB for volume Klaatu

    No pre-backup thinning needed: 722.10 GB requested (including padding), 1.82 TB available

    Waiting for index to be ready (101)

    2012-05-31 20:14:36.127 ReportCrash[2389:2703] Saved crash report for backupd[2381] version ??? (???) to /Library/Logs/DiagnosticReports/backupd_2012-05-31-201436_localhost.crash

  • Pondini Level 8 Level 8 (38,720 points)

    Kenneth Epstein wrote:

    . . .

    2012-05-31 20:14:36.127 ReportCrash[2389:2703] Saved crash report for backupd[2381] version ??? (???) to /Library/Logs/DiagnosticReports/backupd_2012-05-31-201436_localhost.crash

    Ah, the backup (process backupd) is actually crashing.   That's quite unusual, and explains why there aren't any better messages. 

     

    That's usually caused by something corrupted or missing in your installation of OSX.  Try installing the "combo" update, per Installing the ''combo'' update and/or Reinstalling OSX.

     

    If that doesn't help, try installing a fresh copy of OSX (that won't disturb anything else), per the same article.

  • Kenneth Epstein Level 2 Level 2 (435 points)

    I have now done the Combo and Supplemental Update (10.6.8), and I get an error message in Time Machine about error occurred while copying files:

     

    Starting standard backup

    Network destination already mounted at: /Volumes/Kenneth Epstein's Time Caps

    Failed to attach to image: /Volumes/Kenneth Epstein's Time Caps/Home iMac.sparsebundle, DIHLDiskImageAttach returned: 35

    Disk image /Volumes/Kenneth Epstein's Time Caps/Home iMac.sparsebundle mounted at: /Volumes/Time Machine Backups

    Backing up to: /Volumes/Time Machine Backups/Backups.backupdb

    Error parsing SystemMigration.log to determine source volume of system migration.

    Backup content size: 314.9 GB excluded items size: 2.4 GB for volume Home iMac

    Backup content size: 290.8 GB excluded items size: 562.6 MB for volume Klaatu

    No pre-backup thinning needed: 723.37 GB requested (including padding), 1.82 TB available

    Waiting for index to be ready (101)

    2012-06-01 07:48:59.367 ReportCrash[1527:2503] Saved crash report for backupd[1518] version ??? (???) to /Library/Logs/DiagnosticReports/backupd_2012-06-01-074858_localhost.crash

  • Pondini Level 8 Level 8 (38,720 points)

    Kenneth Epstein wrote:

    . . .

    get an error message in Time Machine about error occurred while copying files:

    . . .

    Error parsing SystemMigration.log to determine source volume of system migration.

    That's not really an error message; just a notice that TM doesn't know whether you migrated from another Mac or backups, or did a full system restore.

     

     

    2012-06-01 07:48:59.367 ReportCrash[1527:2503] Saved crash report for backupd[1518] version ??? (???) to /Library/Logs/DiagnosticReports/backupd_2012-06-01-074858_localhost.crash

    Rats.  Backupd crashed again, just as before. The "combo" didn't update whatever's damaged/corrupted. 

     

    Try installing a fresh copy of OSX (that won't disturb anything else), also per Installing the ''combo'' update and/or Reinstalling OSX.

  • Kenneth Epstein Level 2 Level 2 (435 points)

    Reinstall of OSX worked.

     

    Thanks,

    Ken

  • Pondini Level 8 Level 8 (38,720 points)

    Great! 

     

    Glad it's sorted out, and thanks for the feedback.