Q: iPod Touch 4 won't back up and sync to PC

I need to update my iPod's OS but when I try to back up it up to the computer, it says something about Sync Services and takes forever to back up (but never backs up). I can't update through iCloud because then I have to delete EVERYTHING and it wasn't sucessful the last time I tried. My iTunes will also crash if I try to access my old back ups to delete them. What can be done? This is so frustrating.

Sony VAIO, iOS 5, iPod Touch 4g 8GB iOS 5

Posted on May 30, 2012 7:32 PM

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Q: iPod Touch 4 won't back up and sync to PC

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by keiooz,

keiooz May 30, 2012 8:59 PM in response to iLoveRainbows
Level 1 (45 points)

May 30, 2012 8:59 PM in response to iLoveRainbows

Are you sure you are doing back ups correctly? You might be doing something differently. I suggest for you to read more about it here:

http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US
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by AbbyLou33,

AbbyLou33 May 30, 2012 9:24 PM in response to iLoveRainbows
Level 1 (0 points)

May 30, 2012 9:24 PM in response to iLoveRainbows

I am having the same or similar problem. It tells me something along the lines of "iTunes could not connect to sync services." Then it tries to sync and gets stuck on step 2 of 7. I have updated my iTunes and my iPod Touch and it still freezes like this.
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by iLoveRainbows,

iLoveRainbows May 30, 2012 10:58 PM in response to keiooz
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May 30, 2012 10:58 PM in response to keiooz

I'm not doing anything differently from when I first got my iPod. I had to switch to iCloud for backups since it froze at backing up on my PC.
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by iLoveRainbows,

iLoveRainbows May 30, 2012 11:00 PM in response to AbbyLou33
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May 30, 2012 11:00 PM in response to AbbyLou33

That's exactly my problem, Abby. It gets stuck at backing up with the sync services error. My iTunes is up-to-date but I can't update my iPod to the latest iOS.
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by lllaass,

lllaass May 31, 2012 5:40 AM in response to iLoveRainbows
Level 10 (190,692 points)

Apple Watch

May 31, 2012 5:40 AM in response to iLoveRainbows

- Try:
iOS: Troubleshooting backup issues in iTunes
- Also reset sync history: iTunes>Preferences>Devices>Reset Sync History
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by iLoveRainbows,

iLoveRainbows May 31, 2012 8:33 AM in response to lllaass
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May 31, 2012 8:33 AM in response to lllaass

My error about sync services wasn't in that list and I already put this up: My iTunes crashes if I try to delete old back ups. Any time I try to access the preferences menu, it freezes and crashes.
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by lllaass,

lllaass May 31, 2012 9:38 AM in response to iLoveRainbows
Level 10 (190,692 points)

Apple Watch

May 31, 2012 9:38 AM in response to iLoveRainbows

Start here then. It appears you have an iTunes problem.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
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Q: iPod Touch 4 won't back up and sync to PC

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by keiooz,

by AbbyLou33,

by iLoveRainbows,

by iLoveRainbows,

by lllaass,

by iLoveRainbows,

by lllaass,

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