RastaSam
Level 1 (4 points)
iPod

Q: Error message

I have had itunes for years but just got the message; itunes was not properly installled. If you wish to import or burn cds you need to reinstall itunes.

I have reinstalled itunes and repaired it and still get the same message. I don't understand why....after importing dozens of cds. Help!

iPod touch, Windows Vista

Posted on May 30, 2012 9:42 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

Many thanks.

 

CD Driver Not Available

 

With that one, I'd start with solution 3 from the following document:

 

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Posted on May 31, 2012 7:22 PM

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RastaSam

Q: Error message

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  • Helpful answers

  • by b noir,

    b noir b noir May 31, 2012 5:18 PM in response to RastaSam
    Level 9 (72,129 points)
    May 31, 2012 5:18 PM in response to RastaSam

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by RastaSam,

    RastaSam RastaSam May 31, 2012 7:06 PM in response to b noir
    Level 1 (4 points)
    iPod
    May 31, 2012 7:06 PM in response to b noir

    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002) Sony Corporation VGN-CR42S_L iTunes 10.6.1.7 QuickTime 7.7.2 FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver Not Available CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 0030A5B403285668 Current user is not an administrator. The current local date and time is 2012-05-31 05:28:03. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Technologies Inc., ATI Mobility Radeon X2300 **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Many thanks for looking at this. Di

  • by b noir,Solvedanswer

    b noir b noir May 31, 2012 7:22 PM in response to RastaSam
    Level 9 (72,129 points)
    May 31, 2012 7:22 PM in response to RastaSam

    Many thanks.

     

    CD Driver Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • by RastaSam,

    RastaSam RastaSam May 31, 2012 9:34 PM in response to b noir
    Level 1 (4 points)
    iPod
    May 31, 2012 9:34 PM in response to b noir

    Thank you so much. I am not a computer expert and so it took me some time to follow all the instructions but the fab news is its worked. I can't thank you enough.

    Di

  • by b noir,

    b noir b noir May 31, 2012 9:38 PM in response to RastaSam
    Level 9 (72,129 points)
    May 31, 2012 9:38 PM in response to RastaSam

    You're welcome! Glad you got things working properly again.