TS2383: Mac OS X 10.5: Software Update stops responding during "Configuring installation"

Learn about Mac OS X 10.5: Software Update stops responding during "Configuring installation"
Susan.new
Level 1 (0 points)

Q: MAC OS X 10.6.8 software upgrades not working

Hi, I have the MAC OS X v 10.6.8, I follow the software updates procedure, install, screen shuts down, restarts, wait a while, I add my password, it boots up, but then my Mac notify's me that I still need to upgrade my sytems? I restart it again.. no difference. I recall my office computer having a "bar" that indicated the uploading of the software, which mine fails to do. I tried looking for the Library/Updates folder which I read on a previous comment suggests I clear/trash,  but it searches and cant find anything on the computer. Please advise.

 

Thanks

S

iMac, Mac OS X (10.6.8)

Posted on May 31, 2012 12:06 PM

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Susan.new

Q: MAC OS X 10.6.8 software upgrades not working

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  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua May 31, 2012 1:39 PM in response to Susan.new
    Level 10 (123,720 points)
    May 31, 2012 1:39 PM in response to Susan.new

    Hello Susan,

     

    Which exact update(s) please?

     

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair. Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • by Susan.new,

    Susan.new Susan.new Jun 2, 2012 7:30 AM in response to BDAqua
    Level 1 (0 points)
    Jun 2, 2012 7:30 AM in response to BDAqua

    HI,

     

    I seem to be struggling with all the updates.

    At first I could search for updates, choose the revelvany. then press "intall" - at this point I would expect the "bar to download the updates", but it dosnt, it asks to restart the computer, which it does, but then when tells me the same software needs to be installed again. So I figure its not properly downloading anything.

     

    I tried the Safe Boot as suggested, but it is completed, I dont have ineternet access, so I cant check for software updates or download them anyway.

     

    Then I saw this message below, someone who was struggling to download software updates.

     

     

     

     

     

    So I went and trashed the file com.apple.softwareupdate.plist - but still no luck.

    So I "put back" the file com.apple.softwareupdate.plist but now I find I have the exact problem as macclint (above) my computer cant even check for the software updates. It wont go past the 5%.

     

    When I spoke to the IT technicians at my work, they advised me that the DISk Utility check, could cause me to loose all my data on my Mac. Is this a possibility I should ne worried about?

     

    Please advise

     

    Susan

  • by Susan.new,

    Susan.new Susan.new Jun 2, 2012 7:32 AM in response to Susan.new
    Level 1 (0 points)
    Jun 2, 2012 7:32 AM in response to Susan.new

    Sorry...here with teh iamge as reffered to.Screen shot 2012-06-02 at 4.22.41 PM.png

  • by BDAqua,

    BDAqua BDAqua Jun 2, 2012 11:19 AM in response to Susan.new
    Level 10 (123,720 points)
    Jun 2, 2012 11:19 AM in response to Susan.new

    Hi Susan,

    When I spoke to the IT technicians at my work, they advised me that the DISk Utility check, could cause me to loose all my data on my Mac. Is this a possibility I should ne worried about?

    Whew, that is one of the strangest things I've ever heard, of course anything is possible, but I consider it at least a million times more likely that it would prevent data loss than cause any, of course erase Disk is an option in Disk Utility that you wouldn't want to choose.

     

    Not on 10.6 at the moment, but this was the previous cure for Software Update...

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.

     

    Try trashing these files if they exist, but don't empty the trash yet...

     

    Library/Preferences/com.apple.SoftwareUpdate.plist

    Library/Caches/com.apple.SoftwareUpdate

    Users/YourUserName/Library/Preferences/ByHost/com.apple.SoftwareUpdate.(12 digit number).plist

    Users/YourUserName/Library/Caches/com.apple.SoftwareUpdate

    Users/YourUserName/Library/Preferences/com.apple.SoftwareUpdate.plist

    /Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist

     

     

    Reboot.