Previous 1 2 Next 18 Replies Latest reply: Aug 18, 2006 5:20 AM by Ipod4U2
teaeye Level 1 Level 1 (0 points)
My iPod Nano is stuck in the lock mode (lock symbol is in upper left) and won't unlock. I have tried to reset it with no luck. What is the best way to resolve this issue? I have looked into restoring it but not sure if that is what to do yet. Wanted some more help prio to doing it.

IBM, Windows XP Pro
  • Marc Larouche Level 4 Level 4 (1,340 points)
    Hi teaeye,

    In the iPod guide that comes with the iPod when You buy it, There is a chapter that Is actually talking about that problem.

    HEre's the answer: Connect iPod and Open iTunes. This will Unlock Your iPod.. Each time you lock Your iPod and dont know the Password, do the same!
  • -Dre- Level 4 Level 4 (1,155 points)
    If the lock symbol is on the upper left screen(next to the play/pause symbol) then that means that your iPod is on hold. Just move the hold switch to the left.(The hold switch is on top left of the iPod accross from the headphone plug in).
  • teaeye Level 1 Level 1 (0 points)
    Hi, thanks for the answers but I have hooked it up to iTunes with no luck, everytime I move the unlock switch, nothing happens. I have tried everything to unlock it wiht no luck.
  • -Dre- Level 4 Level 4 (1,155 points)
    If it still doesn't work then you should try to restore your iPod.
  • Stinz Level 1 Level 1 (10 points)
    Yea really, well this wasn't that helpful of a reply was it?
  • Nanonovice Level 1 Level 1 (0 points)
    Any answers yest? I've just encountered the same problem. Nano is locked and can't even restore. please if anyone had experienced and solved this problem please help! I can't bear communting without my nano
  • Tyrhaynes Level 1 Level 1 (10 points)
    I've tried resetting the ipod, then I restored it to the factory settings with the ipod updater and nothing. I can access all the data on the ipod when it is synced to the pc but I can't get rid of the hold icon in the upper left corner.

    I read all the support material and it didn't cover this so I'm trying this forum. You can't reset it if the hold icon is on for it won't recognize that you are pressing the buttons. I was really hoping that running the restore would fix the problem but oh well.

    I sell ipods all the time and spend a fair amount of time troubleshooting for my customers but this one is beyond my current expertise. So please don't suggest that I reset the nano or restore to factory settings as I've already mentioned that several times:)

    -Ty

    ipod nano 2 gig   Windows XP  
  • Tyrhaynes Level 1 Level 1 (10 points)
    Anybody have a clue? Nanonovice and I would appreciate the help!
  • Alicia D. Noe Level 1 Level 1 (0 points)
    I've got the same problem with ipod did you get any solutions to fix this problem? If so pleae let me know
    Thanks
  • qasim saeed Level 1 Level 1 (70 points)
    erm... Restor the ipod with the 1.0 firmware u cant get it on the site, google it or it should be on the cd that came with the ipod nano
  • Tyrhaynes Level 1 Level 1 (10 points)
    erm... Restor the ipod with the 1.0 firmware u cant
    get it on the site, google it or it should be on the
    cd that came with the ipod nano



    Ahh erm....apparently you didn't read that we had already reset, restored and it still didn't work...Did all five r's.

    And the software is available on apple.com. Very easy to find and no need to google.

    Anyways it doesn't matter now cause I just exchanged it. At least to me now! If it happens again...


    -Tyr
  • Chris CA Level 9 Level 9 (77,960 points)
    Ahh erm....apparently you didn't read that we had already reset, restored and it still didn't work...
    So you restored using version 1.0 (not 1.1) as was suggested?

    And the software is available on apple.com. Very easy to find and no need to google
    No, version 1.0 is NOT available on Apple.com, which is why it was suggested to google it.
  • Katie D. Level 2 Level 2 (495 points)
    Still didn't solve anything, though.

    Instead of just pushing the hold switch once, try toggling it. Push it back and fourth a couple of times.
  • Chris CA Level 9 Level 9 (77,960 points)
    Still didn't solve anything, though
    What didn't?
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