iPod Nano won't unlock

I see I'm not the only one with an ipod that suddenly lapses into a coma and refuses to respond to all attempts to revive it. Have followed the 5R's without success and was hoping someone out there found a solution. If you've had to send it back, what was your experience?

Hi teaeye,

In the iPod guide that comes with the iPod when You buy it, There is a chapter that Is actually talking about that problem.

HEre's the answer: Connect iPod and Open iTunes. This will Unlock Your iPod.. Each time you lock Your iPod and dont know the Password, do the same!

If the lock symbol is on the upper left screen(next to the play/pause symbol) then that means that your iPod is on hold. Just move the hold switch to the left.(The hold switch is on top left of the iPod accross from the headphone plug in).

If it still doesn't work then you should try to restore your iPod.

Yea really, well this wasn't that helpful of a reply was it?

Any answers yest? I've just encountered the same problem. Nano is locked and can't even restore. please if anyone had experienced and solved this problem please help! I can't bear communting without my nano 😟

I've tried resetting the ipod, then I restored it to the factory settings with the ipod updater and nothing. I can access all the data on the ipod when it is synced to the pc but I can't get rid of the hold icon in the upper left corner.

I read all the support material and it didn't cover this so I'm trying this forum. You can't reset it if the hold icon is on for it won't recognize that you are pressing the buttons. I was really hoping that running the restore would fix the problem but oh well.

I sell ipods all the time and spend a fair amount of time troubleshooting for my customers but this one is beyond my current expertise. So please don't suggest that I reset the nano or restore to factory settings as I've already mentioned that several times:)

-Ty

ipod nano 2 gig Windows XP

Anybody have a clue? Nanonovice and I would appreciate the help!

I've got the same problem with ipod did you get any solutions to fix this problem? If so pleae let me know
Thanks

erm... Restor the ipod with the 1.0 firmware u cant get it on the site, google it or it should be on the cd that came with the ipod nano

erm... Restor the ipod with the 1.0 firmware u cant
get it on the site, google it or it should be on the
cd that came with the ipod nano

Ahh erm....apparently you didn't read that we had already reset, restored and it still didn't work...Did all five r's.

And the software is available on apple.com. Very easy to find and no need to google.

Anyways it doesn't matter now cause I just exchanged it. At least to me now! If it happens again...


-Tyr

Ahh erm....apparently you didn't read that we had already reset, restored and it still didn't work...
So you restored using version 1.0 (not 1.1) as was suggested?

And the software is available on apple.com. Very easy to find and no need to google
No, version 1.0 is NOT available on Apple.com, which is why it was suggested to google it.

Still didn't solve anything, though.

Instead of just pushing the hold switch once, try toggling it. Push it back and fourth a couple of times.

Still didn't solve anything, though
What didn't?