I was required to change my Apple ID the other day, and now iPad and IPhone no longer recognize my Apple ID or password for that ID.

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Level 1

5 points

I was required to change my Apple ID the other day, and now iPad and IPhone no longer recognize my Apple ID or password for that ID.

I have (had?) a simple Apple ID that was just a name and numbers (e.g., "Smith12") and a password. Yesterday, I tried to update an application on my iPhone and got a message saying I needed to create a new, longer, password with an existing Apple ID that looks like an email address (e.g., "Smith@mail.com"). I did that, but when I then tried to install the updates for apps on iPad or iPhone, it asks for the password for the simple "Smith12"-style Apple ID but does not recognize the old or new password. And I can't reset the old password because the reset function does not recognize either of the two security options -- my birth date info or sending an email with reset info. Any ideas at all how to fix this?

iPad 2, iOS 5.1.1

Posted on May 31, 2012 3:41 PM

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Answer 1

renstarr

Level 3

585 points

May 31, 2012 3:51 PM in response to tom1825

Instead of signing in the old Apple ID, you will need to replace or use the email that you replaced it with. You can also sync your device to your computer to make it recognize the changes you made.

http://support.apple.com/kb/HT1311?viewlocale=en_CA

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Answer 2

tom1825 Author

Level 1

5 points

May 31, 2012 4:27 PM in response to renstarr

I don't know what "signing in the old Apple ID" means. I click on App Store, go to updates, click "install," and it asks for password for an ID that no longer seems to exist. So it does not accept the password that was associated with that ID, and there seems to be no way to associate the app with a new ID so I can install the upgrade for the app.

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Answer 3

Jun 25, 2012 8:09 AM in response to tom1825

Not sure if this helps...but I recently reset my apple ID on my main iTunes computer and had a problem getting my iPhone and iPad to recognize the new ID (ie, the phone asked for my password to my old ID when logging in). A simple resynch didn't help...so a friend showed me to go into Settings>Store and click on my old apple ID (that was still recognized by the phone). Then, I clicked log out, then log in, and logged back in with the NEW ID. That instructed the phone to recognize the new ID to buy apps, etc. Same process on the iPad. You'll have to do a similar effort under settings>music and turn on iTunes Match (if applicable) under the new ID so it's recognized on your iPhone/iPad. Seems easy in hindsight but quite frustrating in the meantime! :-)

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Answer 4

Jun 30, 2012 4:03 AM in response to CRStambaugh

Thank you.

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Answer 5

tcsmyth

Level 1

0 points

Jul 16, 2012 1:15 PM in response to Honeybfly30

CRStambaugh Thank you!! Same problem has been frustrating me for the past month! Much obliged.

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Answer 6

lgrali

Level 1

0 points

Jul 19, 2012 7:50 PM in response to CRStambaugh

Thank you!!!

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Answer 7

Jul 20, 2012 6:36 PM in response to tom1825

Me, too! All fixed now! Merci!

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Answer 8

CFD2012

Level 1

0 points

Jul 28, 2012 12:11 PM in response to CRStambaugh

Thank you!

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Answer 9

Sep 14, 2014 4:24 PM in response to CRStambaugh

Thank goodness for people like you who actually take the time to share what has worked for you! I am sure based on past experience that I would have never figured this out on my own or received an answer from Apple (without paying for it). Your solution worked first time. Thank you!

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