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Level 1

5 points

Cannot install iTunes on windows 7 64bit

Okay, I like so many cannot install iTunes on Windows 7 64bit.

Now Orginally I got a message saying something to the effect of:

There was a problem with the install you do not have permission for something...

Through some investigating my iTunes was being installed and removing all my permissions to view and/or modify files within that folder. Even if I was logged in as admin and installed as admin all the permissions would simply block me out.

This kind of had a familar feeling as in the last few versions of iTunes I had to run as admin just to open it (this is really annoying by the way)

So I searched the net and many people were saying to uninstall everything "Apple" and try again. So I did that. Now I have this new message:

there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

And again I scoured the internet for a way to fix this. I apparently am supposed to goto Control Pannel/Programs and Features and select Apple Software Update and select repair. The problem is that no longer exists in my programs list since I removed it in the earlier step. iTunes still refuses to install spitting out the same error forever. I tried the Microsoft "fix it" tool which is supposed to remove the Apple Software Update incomplete uninstall (which is apparently the whole problem) but it doesn't show up in the list for "fixing".

I am at a loss. Why doesn't Apple fix this. I cannot update my iPhone to the latest software in fear I may need to restore it. With no iTunes that is impossible. I cannot change any of my music or do anything until this is resolved. If/when iPhone 5 comes out I cannot get it either unless this issue is taken care of somhow.

I searched for an installer for just the Apple Software Update program But it seems to not exist as a standalone thing (it would be useful if it were though). If it were perhaps I could install it again and then successfully remove/repair it and iTunes might install finally.

Now I have had previous versions of iTunes working perfectly fine. I do not recall which version I was using before I tried to update and fell into this abyss however.

Posted on May 31, 2012 5:55 PM

44 replies

robbie52

Level 1

0 points

Jun 9, 2012 1:40 PM in response to Doowaadiddy

Hi#I have the same problem.I get Error 7 ..confirm you have suffcient permissions to ..

i also have tried everything i can find on the web..Did you get this problem sorted?

Robyn

Jun 9, 2012 1:44 PM in response to robbie52

Make a phone call.

http://support.apple.com/kb/HE57

Doowaadiddy Author

Level 1

5 points

Jun 9, 2012 2:04 PM in response to robbie52

Not yet. I'm hopeful something happens soon. I may try to install older versions. I believe this started after 10.4 though I'm not sure. So that's my next step. Just so I can use iTunes again.

Doowaadiddy Author

Level 1

5 points

Aug 12, 2012 3:43 PM in response to Doowaadiddy

Curious if there has been any progress for this issue.. I've been without the ability to manage anything on my phone for months now. All I've been able to do is install 9.2. Just install though. I won't run but at least it installed.

Guess I"m going to have to call them so they can tell me "it's a known issue, stay tuned" or something.

I was going to buy an iPad this week and remembered that I couldn't due to this. Also no Apple TV for me. This *****!

b noir

Level 9

72,324 points

Aug 17, 2012 1:39 PM in response to Doowaadiddy

Curious if there has been any progress for this issue

Possibly? Seen one report this morning of something I hadn't tried yet with anyone. Instructions are a bit sketchy, though:

error when installing applesoftwareupdate.msi

(The theory behind the technique seems to make sense, it's the details of the implementation that are a bit sketchy.)

Aug 19, 2012 2:38 AM in response to b noir

Yes b noir. I've tried running just "iTunes64.msi" from the command-line and while it didn't produce the same error "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender." it produced a different error in bold-type "iTunes Installer Completed" then "The installer encountered errors before iTunes could be configured...Errors occurred during installation. Your system has not been modified...Please run the installer again, or click Finish to exit". However, I discovered a wealth of options from the Windows Installer to try after typing "iTunes64.msi passive"...So I'll experiment some more when I have time.

P.S. I'm becoming more convinced that Apple is putting new software out there to get it debugged which was a trick that MicroSoft always seemed to do:-)

=============================

Windows ® Installer. V 5.0.7601.17514

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

</package | /i> <Product.msi>

Installs or configures a product

/a <Product.msi>

Administrative install - Installs a product on the network

/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]

Advertises a product - m to all users, u to current user

</uninstall | /x> <Product.msi | ProductCode>

Uninstalls the product

Display Options

/quiet

Quiet mode, no user interaction

/passive

Unattended mode - progress bar only

/q[n|b|r|f]

Sets user interface level

n - No UI

b - Basic UI

r - Reduced UI

f - Full UI (default)

/help

Help information

Restart Options

/norestart

Do not restart after the installation is complete

/promptrestart

Prompts the user for restart if necessary

/forcerestart

Always restart the computer after installation

Logging Options

/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>

i - Status messages

w - Nonfatal warnings

e - All error messages

a - Start up of actions

r - Action-specific records

u - User requests

c - Initial UI parameters

m - Out-of-memory or fatal exit information

o - Out-of-disk-space messages

p - Terminal properties

v - Verbose output

x - Extra debugging information

+ - Append to existing log file

! - Flush each line to the log

* - Log all information, except for v and x options

/log <LogFile>

Equivalent of /l* <LogFile>

Update Options

/update <Update1.msp>[;Update2.msp]

Applies update(s)

/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>

Remove update(s) for a product

Repair Options

/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>

Repairs a product

p - only if file is missing

o - if file is missing or an older version is installed (default)

e - if file is missing or an equal or older version is installed

d - if file is missing or a different version is installed

c - if file is missing or checksum does not match the calculated value

a - forces all files to be reinstalled

u - all required user-specific registry entries (default)

m - all required computer-specific registry entries (default)

s - all existing shortcuts (default)

v - runs from source and recaches local package

Setting Public Properties

[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the

command line syntax.

Portions of this software are based in part on the work of the Indepe

=================================

Joycejay

Level 1

0 points

Aug 28, 2012 1:39 PM in response to Doowaadiddy

So I had the same exact issue i uninstalled iTunes and just recently tried to download it again and I saw the same message. Here's how I solved the problem and was able to download it again.

1. I went to "uninstall a program' on my windows computer

2. I found all things from 'Apple inc.' and restored them

3. I went back to apple.com and was able to download and operate iTunes just fine!

Hope this helps. 🙂

GrahameE

Level 1

20 points

Sep 25, 2012 8:02 AM in response to Doowaadiddy

I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:

http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html

I hope this helps you and any other users.

Dec 21, 2012 11:11 PM in response to GrahameE

This very problem struck me when I upgraded to iTunes 11.0.1.12 (I think that's the right description). I ended up making a service call - which has been escalated to the engineering team. Hopefully, they can work it out.

spoth001

Level 1

0 points

Dec 23, 2012 8:56 PM in response to Doowaadiddy

Hello - I tried doing this....

1. MSCONFIG in RUN, then go to services & startup and UNCHECK all the apple running programs.

2. Go to your control panel and uninstall all apple programs.

3. Download latest itunes from www.apple.com

Install it and you are good to go...:)

I hope it works !

Dec 24, 2012 12:08 AM in response to spoth001

Already tried that - or something similar. Ended up doing a full System Restore. Tedious - but it appears to have fixed the problem.

Oct 1, 2013 9:46 AM in response to Joycejay

I'm running 7 professional, 64bit and I tried the installer multiple times before I went in and deleted Bonjour, Apple Application Support, Apple Software Update, and Quick Time. It seems I had a 32-bit version of Quick Time... Then I ran the installer again, and presto. I'm back up and jammin my tunes. I haven't installed Quick Time again yet, but I'll post again if I hit any snags.

Good Luck...

A day without tunes is like a day without sunshine.

Doowaadiddy Author

Level 1

5 points

Dec 20, 2013 8:56 PM in response to Doowaadiddy

Well I have been without iTunes (and content updates on my iPhone) for more than 2 years now because of this. It still does not install properly. Or won't install. All I can get is iTunes and software update. Bonjour and Mobile Device will not. During the install by either the setup file or individual files. It is trying to access a key in the registry. It says I don't have permission to access said key and to contact my vender. Thing is that key does not even exist in my registry and yes, I have permissions. I'm at the point where in order to use this software I'm going to have to format my computer.

There doesn't seem to be a single solution that works for everyone and nobody seems to understand why exactly this happens. And Apple doesn't seem to care much either or they'd have released a tool to fix it. Ie. run this if your itunes won't install. Which would search and destroy any files or registry entries that their product may have installed at some point. I am at a loss.

I just bought a Pebble Smart Watch and I need to install iOS7 to use it. But I am unwilling to do a Wifi update in the event something stupid happens and I need to restore my phone. Which I can't do because of the refusal of iTunes to install

Jan 25, 2014 4:27 AM in response to Doowaadiddy

I cannot download itune to my laptop. I kept getting this messageplease help. Thank you.

sf49fanv

Level 1

0 points

Feb 5, 2014 10:47 AM in response to tinyalice

I had the same issue. I uninstalled all Apple software: Bonjour, Safari and all Itunes. Ten I was able to reinstall I-Tunes with no issues.

HTH

Cannot install iTunes on windows 7 64bit