Cannot install iTunes on windows 7 64bit

Here's the easy fix in 3 steps:

This fix is Legitimate and it Works! I just got mine working.

Backup/Export your Library of songs just in case.

1. Go into Control Panel > Add/Remove Programs.

2. Locate "Apple Software Update" and uninstall it.

3. Install the new iTunes version, it should work now.

Enjoy!

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Even if you've already uninstalled all Apple software there may be some files left behind which it would be useful to remove.

When you are ready to install right-click on the setup file and run the installer as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable. In some cases you may also need to disable any non-Microsoft anti-virus software while installing. I've seen a number of cases where it was impossible to install iTunes without completely removing AV software.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

I had failed attempts to download current version of itunes for I don't know how long. When the messages became too annoying i decided to attempt ti fix it. First, I discovered that the failure was occurring during the download. I remember having a similar problem with Norton interfering with another installation file. Took too long to get around but I also remembered something I read about Chrome. So I tried the download from Firefox and then the download went through and I got my update. Why the problem, is this going to be an ongoing thing?

I was not able install or uninstall iTunes or iCloud but the solution that I found was

using the Microsoft Installer and Uninstaller Troubleshooter

I followed the troubleshooter instructions and used the uninstall option, then uninstalled all Apple programs.

Once this was done, I was able to reinstall iTunes and iCloud.

Hope this helps.

Hi Guys,

- I went nuts trying to do this, - fix is simple and my fault, - contacted Apple as have purchased a device in warranty, - so they help and service is brilliant, the issue is Windows compatibility if on a pc, - just make sure you're up to date with with latest upgrades, - just installed 80 + and all's fine.

Same problem. Latest 10.3.2 update wiped out my iPhone 5s. A local Apple repair shop confirmed there were others that also had their iPhones effected. I tried to update several times through iTunes 12.6.1 that was already installed on my 64 bit Vaio VPCF2. Would not update ... error message directing me to to restore the iPhone in recovery mode. Tried that. Error message again saying restore unsuccessful. Tried rebooting as directed by Apple. Same error messages saying update unsuccessful and restore unsuccessful. Uninstalled iTunes as directed by Apple. Tried to reinstall. Would not reinstall. Tried all the above with antivirus and firewall disengaged. No luck. I went over to a laptop with Windows 7 Pro .... 64 bit on it, an HP DV7-1130US. Tried to install iTunes on that computer. Install was unsuccessful. I contacted a local shop that specializes in iPhones and they informed they have had others like this and the phone is dead and can not be restored. They had tried on several other iPhones. My iPhone is now in the trash and a new Samsung Galaxy is on its way to me .... my family is done with Apple.

All I get is the dialog window "iTunes Installer has Stopped Working".

I have tried every "solution" suggested in this thread with no success.

Furthermore, I do not have ANY other Apple software on my PC. So the solutions saying to fix those and/or uninstall them do not apply to me.

Any other suggestions?

THANKS!!! Even though I had administrator rights, right-clicking on the .exe file and selecting "Run as Administrator" made it work. Been fretting with this for awhile, because I started out having problems with installing Windows 7 Service Pack 1 - wound up having to clear cache. And then this problem with installing iTunes. Sure was a lot easier with the older iTunes. Thanks again!

See my post above.

tt2

there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Just in case, let's try a standalone AppleSoftwareUpdate.msi install.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".

Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

It will not install. I get the same error message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender."

I also tried right clicking the file and selecting both uninstall and repair. Both times I got the same error.

"This action is only valid for products that are currently installed."

This is starting to look familiar. (Unfortunately, not in an especially good way.) I'm suspecting "ronno syndrome".

When doing your troubleshooting and research (prior to posting here), did you run across the following topic?

Problem uninstalling/installing itunes

Okay. Could you send through the log to Roy, please? (Follow the same instructions I gave to ronno with regards to that.)

(Not really a short-term solution, though, I'm afraid.)