swang1975

Q: my iPhone is not connecting to the wifi anymore

My iphone is not connecting to the wifi anymore

iPhone 4S

Posted on May 31, 2012 9:53 PM

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Q: my iPhone is not connecting to the wifi anymore

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  • by 1Wilbur1,

    1Wilbur1 1Wilbur1 Mar 7, 2013 7:50 AM in response to MGreer51
    Level 1 (0 points)
    Mar 7, 2013 7:50 AM in response to MGreer51

    No resolution from Apple.  They refuse to admit it is a hardware problem.  Fortunately Verizon had open enrollment in service plan.  Can get new phone through them.

    No wonder Apple is losing market share.

  • by davidmintzer,

    davidmintzer davidmintzer Mar 7, 2013 8:40 PM in response to 1Wilbur1
    Level 1 (100 points)
    Apple Watch
    Mar 7, 2013 8:40 PM in response to 1Wilbur1

    Just got my new Iphone5 today--unware that there were these persistent Wi-Fi problems.  Tomorrow I go back to the AAT store and I will give them one more shot with Wi-Fi---if it doesn't work, I'm going to get myself a Samsung and will end my relationship with Apple. 

  • by C-Daddy,

    C-Daddy C-Daddy Mar 8, 2013 2:00 AM in response to davidmintzer
    Level 1 (0 points)
    iCloud
    Mar 8, 2013 2:00 AM in response to davidmintzer

    My first iPhone 5 had the issue also. I made a Genius Bar appointment and they gladly gave me a new one. I even restored my phone inside the Short Hills NJ Apple store over their wifi. I walked out of the store happy.

     

    I wouldn't give up on the greatest handheld device so quickly. The support from this community alone is reason enough to stay with Apple. Good luck.

  • by Tech Singh,

    Tech Singh Tech Singh Mar 14, 2013 12:40 PM in response to swang1975
    Level 1 (14 points)
    Mar 14, 2013 12:40 PM in response to swang1975

    OK I just updated the list of Fixes there are on the internet and on these forums (none by apple though)

    WiFi issues for iOS 6 and temporary fixes (updated March 2013)

  • by 1Wilbur1,

    1Wilbur1 1Wilbur1 Mar 14, 2013 1:47 PM in response to Tech Singh
    Level 1 (0 points)
    Mar 14, 2013 1:47 PM in response to Tech Singh

    Guess I did not make it clear that Apple store (2 different ones) admit it is a hardware issue but because the phone was 1 year and 2 weeks old THEY REFUSE TO REPLACE IT!  Others out there have the same hardware issue so it is not just one phone.

     

    Very poor customer service from Apple.

  • by Sotton,

    Sotton Sotton Mar 15, 2013 1:28 PM in response to FBIELE
    Level 1 (0 points)
    Mar 15, 2013 1:28 PM in response to FBIELE

    i´m on the same case. sometimes connects sometimes doesn´t. do you have a solution? Thanks.

     

    Most of times the problem occurs with 2.4ghz WIFI Routers.

  • by BeckyG86,

    BeckyG86 BeckyG86 Mar 18, 2013 8:17 AM in response to swang1975
    Level 1 (0 points)
    Mar 18, 2013 8:17 AM in response to swang1975

    We have 2 iphone 4s and both won't connect to the wifi anymore.  It would be an amazing coincidence if they both had their wireless hardware go down simultaneously.  Our iPad started having the same problem about 15 minutes ago, when apple sent a new software update.  Since my iMac still works, I'm pretty sure it's the new software.  Don't let them tell you it's a hardware problem.

  • by alejo839,

    alejo839 alejo839 Mar 25, 2013 6:42 AM in response to swang1975
    Level 1 (0 points)
    Mar 25, 2013 6:42 AM in response to swang1975

    The problem of wifi disable in the iphone 4s is by the software, by the update. After to do all the recomendations that are in internet (you tube, forum in Apple, seekers, etc) and none worked, they changed the hardware, wifi antenna and did not work. Because Apple has not released a statement about this big problem. Because it takes an update for resolved this problem. I'm a lover of all the Apple, but with this  little support and warranty, we will review other brands the tecnology.

  • by alejo839,

    alejo839 alejo839 Mar 25, 2013 6:44 AM in response to swang1975
    Level 1 (0 points)
    Mar 25, 2013 6:44 AM in response to swang1975

    The problem of wifi disable in the iphone 4s is by the software, by the update. After to do all the recomendations that are in internet (you tube, forum in Apple, seekers, etc) and none worked, they changed the hardware, wifi antenna and did not work. Because Apple has not released a statement about this big problem. Because it takes an update for resolved this problem. I'm a lover of all the Apple, but with this  little support and warranty, we will review other brands the tecnology.

  • by JamesPaulMallon,

    JamesPaulMallon JamesPaulMallon Mar 25, 2013 6:44 AM in response to swang1975
    Level 1 (125 points)
    Mar 25, 2013 6:44 AM in response to swang1975

    On your iPhone, go to Settings>General>Reset, and click Reset All Settings (NO DATA WILL BE DELETED)

  • by JamesPaulMallon,

    JamesPaulMallon JamesPaulMallon Mar 25, 2013 6:45 AM in response to BeckyG86
    Level 1 (125 points)
    Mar 25, 2013 6:45 AM in response to BeckyG86

    On your iPhone/iPad, go to Settings>General>Reset, and click Reset All Settings (NO DATA WILL BE DELETED)

  • by ShannanDennison79,

    ShannanDennison79 ShannanDennison79 Mar 27, 2013 9:31 AM in response to Sk8Dreams
    Level 1 (0 points)
    Mar 27, 2013 9:31 AM in response to Sk8Dreams

    I just powered off my iphone 4s and turned back on . and now its working !

  • by DJinAC,

    DJinAC DJinAC Mar 27, 2013 11:52 AM in response to swang1975
    Level 1 (0 points)
    Mar 27, 2013 11:52 AM in response to swang1975

    I am having the same wifi issue with my 4   All the devices in the house connect up fine but the 4 doesn't and we've done all those fixes listed in the forums-we bought a new modem and the router had to be reconfigured and renamed        so my wife called apple today and spent an hour ....their fix:  turn off cellular while home and on when out  the phone is supposedly looking for the strongest signal and the cellular is more powerful than the wifi    she also has to keep entering the password every time she turns the wifi on because of security (the upgrade to ios 6.1.3) for the wifi  the phone doesn't have any way to store the password except in notes so she can continue to use it when joining.  It's inconvenient but.......there's really no choice except for getting a new phone ......welcome to Apple :-)

  • by 1Wilbur1,

    1Wilbur1 1Wilbur1 Apr 1, 2013 9:17 AM in response to JamesPaulMallon
    Level 1 (0 points)
    Apr 1, 2013 9:17 AM in response to JamesPaulMallon

    Read my lips - it was a hardware problem!  Apple store could not resolve their genius did all of the things suggested by all who responded.

    Thanks to all for your responses....it was Apple hardware - had to get a new phone and pay.  Poor customer service.

  • by wwwilder,

    wwwilder wwwilder Apr 18, 2013 1:33 AM in response to swang1975
    Level 1 (10 points)
    Apr 18, 2013 1:33 AM in response to swang1975

    If after restoring phone the wifi is still greyed out and Bluetooth doesn't work, you can be pretty sure it is a hardware problem. If the phone is still under warranty, take it to Genius Bar and you will get a new phone.

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