apple tv 3 not showing up in iTunes

Question

Level 1

8 points

apple tv 3 not showing up in iTunes

Hi All,

I have an Apple TV 3rd generation and after I run the first software update over my TV the light now flashes wildly. Over my TV I got the message to connect the AppleTV to iTunes. I did that but it does not show up under devices. I followed various suggestions posted here but all was unsuccessfull. I rebooted the router, my computer (I have an iMac OS X 10.6.8 and latest iTunes 10.6.1 installed). I am about to return my Apple TV as I have wasted a lot of time already. This is my last try. Thanks in advance for any help.

Apple TV, Mac OS X (10.6.8)

Posted on Jun 1, 2012 1:16 PM

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Answer 1

Alley_Cat

Level 7

20,548 points

Jun 1, 2012 4:51 PM in response to 1000cheers

When connecting to the computer you only need the USB to micro USB lead - no power supply.

If doing that you may have a bad unit. Get it exchanged or refunded.

AC

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Answer 2

1000cheers Author

Level 1

8 points

Jun 2, 2012 1:18 AM in response to Alley_Cat

tried it but still same issue. Seems I have a bad unit so will exchange it unless there are any other suggestions.

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Answer 3

Alley_Cat

Level 7

20,548 points

Jun 2, 2012 8:28 AM in response to 1000cheers

I'd exchange it if you're having problems like that.

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Answer 4

PoHq

Level 1

5 points

Jun 19, 2012 1:49 PM in response to 1000cheers

Notice you have a 3rd Gen ATV. This is the only one that requires you to first plug it into your computer AND THEN connect power cable. It's noted on point 3 here from Apple support document. I just found this as I was having the same issue which is now resolved by attaching the power cable. I guess the 3rd gen ATV needs more power than a USB can output. Hope this helps

Disconnect the power and HDMI cables from Apple TV. Note: If you do not disconnect the power cable before connecting the micro USB cable, you will not see Apple TV in the iTunes Source list.
Connect one end of a micro USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.
Apple TV (3rd generation) only: Reconnect the power cable to your Apple TV.

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