4 Replies Latest reply: Jun 1, 2012 10:52 PM by wasRefused
wasRefused Level 1 Level 1

I have a 2008 early Macbook Pro, and the graphics processor failed recently. No video on the computer screen (or external display) even though the computer is on. Today I took my laptop to a Apple Retail Store, and they checked for me. They told me that the graphics processor was dead, but they refused to repair it for free. They said their program only covers computer produced between May 2007 and September 2008, my computer was not produced in that period. But if you check this page: http://support.apple.com/kb/TS2377?viewlocale=en_US what they said is " If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty." They never say that they only repair computer produced in a certain period for free. Obviously my laptop's graphics processor failed because of nvidia's design issue. It's not the customer's fault. But they refused to do what they promised. What should I do?


MacBook Pro, Mac OS X (10.7.4), 2008 early Macbook Pro
  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    They said their program only covers computer produced between May 2007 and September 2008, my computer was not produced in that period.

    When was your computer manufactured? If it's an 'early 2008' it would seem to fit within that timeframe. Did you talk to a manager? I don't know about the program, but if you have an early 2008 and the repair is valid for four years after date of purchase, it seems that you might have fallen out of the coverage period. If that's the case, it seems that you will have to pay for the repair.

     

    Good luck,

     

    Clinton

  • wasRefused Level 1 Level 1

    My laptop was produced in Oct 2008, I still have 4 months. Their reason is ridiculous, they said nvidia improved their design after that period. I don't care if nvidia improved their design or not, the fact is that my laptop's graphics processor was dead, and I didn't even use this computer to play any game.

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    As I said, I would talk to a manager and explain your situation to him/her in a calm manner, expressing your displeasure. Sometimes that works.

     

    Clinton

  • wasRefused Level 1 Level 1

    Thank you, I will try this next time. Today I fogot to talk with a manager.