Richard Liu

Q: "Manage My Places" not displaying maps

In Manage My Places I click on any place in the list, and no map is displayed.  This just began, perhaps since upgrading to Lion.  I've worked with iPhoto since then, but perhaps not with Manage My Places.

 

This is the latest version of iPhoto, latest update.  I update iPhoto religiously, because I continue to hope, all evidence to the contrary, than each update will squash the many bugs which Apple seems to have built into iPhoto.

MacBook Pro, Mac OS X (10.7.4), 2.66 GHz Core i7, 17", 8GB RAM

Posted on Jun 2, 2012 6:22 AM

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Q: "Manage My Places" not displaying maps

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  • by ernstkers,

    ernstkers ernstkers Jun 5, 2012 1:59 AM in response to Richard Liu
    Level 1 (0 points)
    Jun 5, 2012 1:59 AM in response to Richard Liu

    Richard,

     

    can you explain what you mean with login items?

     

    The other computer is an iMac with Snow Leopard. On the moment I do not know the exact versions of OS X and iPhoto, but its about 2 years old. I do not know the behaviour of Manage My Places on that one. The last time I used it cannot have been later as april. I can check versions and Manage My Places behaviour only over about 10 days.

     

    Regards,

    Ernst

  • by Richard Liu,

    Richard Liu Richard Liu Jun 5, 2012 3:40 AM in response to ernstkers
    Level 1 (58 points)
    Mac OS X
    Jun 5, 2012 3:40 AM in response to ernstkers

    Ernst,

     

    In System Preferences > Accounts > your accounrt > Login items you'll find a list of programs that are run when you login to the account.

     

    It still mystifies me that dropping the Internet connection then re-establishing it gets Manage My Places working again, but the fix doesn't stick, and the next time iPhotos runs Manage My Places is once again broken.  It's almost as if some process is locking a resource that Manage My Places needs, but when the Internet connection is lost that process -- or perhaps the OS -- releases the lock, and then Manage My Places can access the resource.  The process that locked the resource doesn't seem to be in any particular hurry to re-establish a lock, because Manage My Places still displays the maps even if you wait a few minutes between re-establishing the Internet connection and re-opening Manage My Places.  So either the process really doesn't need the resource while iPhoto is running -- once Manage My Places is working, it works for the rest of the iPhoto session -- or iPhoto itself is locking the resource when it starts up.  If the locking process were external to iPhoto, then there would be some chance that, by ending iPhoto then quickly starting it again, Manage My Places would beat it to the resource; however, that never seems to happen.  But, whatever is locking the resource, it's doing so because of something that has to do with our accounts, since in a newly created account Manage My Place works.

     

    Regards,

    Richard

  • by ernstkers,

    ernstkers ernstkers Jun 5, 2012 5:05 AM in response to Richard Liu
    Level 1 (0 points)
    Jun 5, 2012 5:05 AM in response to Richard Liu

    Richard,

     

    Only one: iTunesHelper.

     

    Its even more weird. If Manage My Places is on, it detects the loss of the internet connection and gives an error message, but when the connection is up again without leaving Manage My Places, it still does not work. Now stopping Manage My Places and opening it again without stopping iPhoto itself makes it working. So it seems several things have to be reset without stopping iPhoto. I just did some testing.

    1) After starting iPhoto first resetting the internet connection and after that starting Manage My Places does not work.

    2) After starting iPhoto first starting Manage My Places, than resetting the internet connection while Manage My Places is on does not work as such.

    3) After starting iPhoto first starting Manage My Places, than resetting the internet connection and finally starting again Manage My Places works. In this case it does not matter if Manage My Places was open or not when the internet connection was reset.

     

     

    Regards,

    Ernst

  • by Richard Liu,

    Richard Liu Richard Liu Jun 5, 2012 5:31 AM in response to ernstkers
    Level 1 (58 points)
    Mac OS X
    Jun 5, 2012 5:31 AM in response to ernstkers

    All,

     

    Here's another thread on the same problem:  https://discussions.apple.com/message/18565763#18565763

     

    Richard

  • by ernstkers,

    ernstkers ernstkers Jun 5, 2012 5:56 AM in response to ernstkers
    Level 1 (0 points)
    Jun 5, 2012 5:56 AM in response to ernstkers

    What also works:

    - Start iPhoto.

    - Open Manage My places (not yet working).

    - While keeping Manage My Places on, reset the internet connection. There will be the error message that the connection is lost, which disappears when the connection is up again. The grey area where the map should be returns.

    - Now choose another location in the left column of Manage My Places and its working.

     

    Ernst

  • by Richard Liu,

    Richard Liu Richard Liu Jun 6, 2012 3:22 PM in response to ernstkers
    Level 1 (58 points)
    Mac OS X
    Jun 6, 2012 3:22 PM in response to ernstkers

    I talked to an Apple Care Tier 2 Support person yesterday, June 5, for about one hour.  He had me try (a) disabling some launch agents and launch daemons, (b) deleting some user preferences and and caches, (c) changing some Java preferences.  None seemed to fix the problem for me, but he was doing the same or related things on his machine, which didn't have the problem.  At one point he was able to duplicate the problem, then fix it, but then he couldn't duplicate it again.  After a while he could, but then after that he was never able to solve it.  When we hung up we arranged to telephone the next evening.  He was sure he would have more information by then.

     

    Today he called back.  On half the Mac's in his area he either found the problem or could reproduce it, but on the other half that wasn't the case.  He has escalated to the iPhoto developers, but doesn't think he'll hear anything from then before the weekend, and next week he's not back in the office until Wednesday.

     

    He says that it's likely to be perceived as low priority, because there's a work around and my livelihood doesn't depend on it.  I took that to mean that the developers might try to find out what causes the problem in order to ensure that it isn't in the next release, but that they might decide not to fix it immediately.

     

    I will keep you informed.

     

    Regards,

    Richard

  • by ernstkers,

    ernstkers ernstkers Jun 6, 2012 3:45 PM in response to Richard Liu
    Level 1 (0 points)
    Jun 6, 2012 3:45 PM in response to Richard Liu

    Richard,

    Thanks for informing us.

    Ernst

  • by parris50,

    parris50 parris50 Jun 8, 2012 6:03 AM in response to Richard Liu
    Level 1 (0 points)
    Jun 8, 2012 6:03 AM in response to Richard Liu

    This worked for me too! Thanks!

  • by Reuben Feffer,

    Reuben Feffer Reuben Feffer Jun 8, 2012 7:41 AM in response to parris50
    Level 2 (211 points)
    Mac OS X
    Jun 8, 2012 7:41 AM in response to parris50

    This workaround didn't work for me. I'm using iPhoto '09 and no longer see ANY map imagery, despite having a Wi-Fi connection.

  • by Richard Liu,

    Richard Liu Richard Liu Jun 11, 2012 5:28 PM in response to Reuben Feffer
    Level 1 (58 points)
    Mac OS X
    Jun 11, 2012 5:28 PM in response to Reuben Feffer

    iPhoto 9.3 just appeared.  I downloaded it a few minute ago.  It does not seem to have fixed the problem.  I have noticed one change, however.  When you are in Manage My Places and right click in the large grey field where the map should be appearing, a Stop button appears.  Previously, a Reload button appeared instead.  So perhaps this is trying to tell us that Manage My Places is waiting for a response from Google Maps.

     

    I have tried deleted the iPhoto cache, but that didn't help.

     

    Regards,

    Richard

  • by abg0201,

    abg0201 abg0201 Jun 13, 2012 3:23 AM in response to Richard Liu
    Level 1 (35 points)
    Jun 13, 2012 3:23 AM in response to Richard Liu

    Me too. No map in manage places, Installed 9.3 today but alas no fix. Apple???

  • by parris50,

    parris50 parris50 Jun 13, 2012 3:25 AM in response to abg0201
    Level 1 (0 points)
    Jun 13, 2012 3:25 AM in response to abg0201

    Maybe all will be fixed when Mountain Lion comes out...not holding my breath though!

  • by Richard Liu,

    Richard Liu Richard Liu Jun 13, 2012 3:38 PM in response to parris50
    Level 1 (58 points)
    Mac OS X
    Jun 13, 2012 3:38 PM in response to parris50

    I suspect that **** will freeze over first.

     

    Regards,

    Richard

  • by LarryHN,

    LarryHN LarryHN Jun 13, 2012 4:10 PM in response to Richard Liu
    Level 10 (84,105 points)
    Photos for Mac
    Jun 13, 2012 4:10 PM in response to Richard Liu

    My wild guess is that the new Apple/TomTom map deal enters into this. I've not seen a date for its release

     

    LN

  • by Richard Liu,

    Richard Liu Richard Liu Jun 14, 2012 2:52 AM in response to LarryHN
    Level 1 (58 points)
    Mac OS X
    Jun 14, 2012 2:52 AM in response to LarryHN

    Just an update on my case at Apple Care.  The Tier 2 person handling it has not heard back from the developers.  I suppose they are too busy working on tomorrow's Latest Greatest to track down and fix bugs in yesterday's.

     

    Regards,

    Richard

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