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You Tube - This account can't be used - Or Incorrect password

Wow - After a couple of days trying to find help setting up my New Apple TV and Login in to You Tube there was just not enough information in any one place. I searched Google, You Tube, Apple, and found bits and pieces and finally figured it out...At Least I was able to get mine to work. So here are some steps for you to take. I am not going to type all the information from the various steps you need to take. Just know you need to go to these places and set them up correctly before the Apple TV You Tube will accept your password.


1) Turn on 2 step verification in your G-mail Account settings...Look at the videos and help. Be sure to record or print your back up codes. Download the Google Authenticator app for your IPhone, IPad, IPod and set it up. So in a nutshell - Get your E-mail and IPhone, IPod, IPad working first with the 2 step verification code. This all working correctly will help you later login in to the Apple TV You Tube. There are instructions how to use the App, Exchange, Etc...Much to read in Google to get this far, but if you do not complete this step - It won't work........(well mine would not work) If your not using an IPad, IPod, IPhone, you can still get your desktop, laptop, etc setup and working.


2) The message from Apple TV You Tube that the account can not be used is simple, Apple TV wants you to log in so you can save to your favorites in You Tube, or rate a You Tube...You Must have a You Tube Account and Setup with the Google account name you are trying to use on the Apple TV You Tube. You MUST setup your You Tube Account Channels....This is where the Apple TV You Tube is trying to save your favorite etc. If this is not set up...the message that this account can not be used will appear.


3) If you got this far....Only one step left...And you probably already read about it...But when you try to log in to You Tube on the Apple TV....FIRST use your regular normal password that you use for You Tube...The message will appear that the password is incorrect....NOW..Don't try another account...Use the same acount and this time put in the 2 step verification password...You Create this verification code in your Google Account Security setting that you have used to setup your You Tube...


I hope this helps someone..I spent 3 days reading all the bits and pieces and there was just not enough information all in one place..GL

iPad, iOS 5.1.1, Icloud mail, Gmail, Exchange, work

Posted on Jun 3, 2012 7:09 AM

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15 replies

Dec 28, 2013 5:37 AM in response to youngre911

Not sure what I did, but I managed to get the apple tv to work without the 2 step verification.


I tried everything discussed and it continued to fail with 'this account can't be used (I was selecting the "sign in" link at the bottom of the youtube menu). After about 3 hours of cursing getting nowhere, I eventually picked my account (again, the last youtube menu item that it still remembered as being the account but it wasn't connecting) and said "forget all accounts" (or delete all accounts or something like that), went back to the first level menu, painfully searched for a video I started watching on my tablet (the only point of signing in was to have access to my "watch later" videos). At some point when it was done the video, there was an option there that required I was signed in. I tried that link, signing in with my regular google email address and with my regular google password and it worked first try.


I think apple is trying to do something it's not supposed to be doing when you do what you'd naturally be inclined to do (click the "log in" option), and the trick might be to watch a video and then when allowed to login from there, follow that. I did NOT recall seeing a vertical line separating the key entry pad on the left from the login / password display on the right for the login screen that did NOT work, but I DO recall seeing one for the login screen that DID work.


I know the firmware for the apple tv was the most recent as of about a month ago... and it probably still is.


If somebody else is having trouble, please try that and see if it works. I don't know if what I did was a good way to login (or it it's permanent), but I did manage WITHOUT the 2 step verification.


Message was edited by: pegaudet Should have added that I tried the "go into youtube settings, do this, do that, then go in to your google settings and turn on 2 step verification, then go and create an application password, etc".... I did that, but when it still failed, I left the youtube settings the way they were, and turned off the 2 step verification... it was the "other" login method that worked for me.

May 10, 2014 3:53 PM in response to youngre911

In order to sign in to YouTube on Apple TV, you only have to log in to your Google account on a computer or device that you can access it from, and igenerate an app-specific password (account > security > app passwords) that you can then use to login on your Apple TV. (the process described above is not necessary but 2-step authentication is a great protection for your google account so do turn it on ..)


The big caveat with YouTube on Apple TV is that you cannot access your purchases through the YouTube app on Apple TV. To watch Google Play content on your TV, you will need to connect your computer/device directly to the TV with an HDMI cable. Or, you know, buy a chromecast or whatever else plays google stuff.


Content wars = super lame.

You Tube - This account can't be used - Or Incorrect password

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