Weird online banking problem.

Question

Level 1

8 points

Weird online banking problem.

I have been using online banking for years. Recently, when I click on the Bill payment tab it will not open that page. It simply stays on the home page.

I have filed a request with the online service, but they have not given me any useful suggestions.

I have cleared cache.

I do not have any third party tool bars running.

I have enabled "allow popups".

I do not have any antivirus, or anti-malware software running.

Any suggestions would be appreciated.

MacBook, Mac OS X (10.5.8)

Posted on Jun 3, 2012 3:02 PM

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Answer 1

Jun 3, 2012 6:47 PM in response to Eischens

Hi...

From your Safari menu bar click Safari > Reset Safari

Select the top 6 boxes, click Reset.

Quit then relaunch Safari to test.

If that didn't help, open the Finder.

From your Finder menu bar top of your screen click Go > Go to Folder

Type this exactly as you see it here:

~/Library/Caches/com.apple.Safari

Click Go

Move the Cache.db or ApplicationCache.db file from the com.apple.Safari folder to the Trash

Quit then relaunch Safari to test.

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Answer 2

Eischens Author

Level 1

8 points

Jun 4, 2012 2:07 PM in response to Carolyn Samit

Did all you suggested however, it seems to have made no difference.

Very strange. I can access this part of the billing page from my work PC using IE. But for some reason Safari just won't let me into it. I can access every other page on the web site using Safari except the billing page.

Any other suggestions?

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Answer 3

Eischens Author

Level 1

8 points

Jun 4, 2012 2:15 PM in response to Eischens

UPDATE:

This might help with trouble shooting. I created a new user account with administrative rights. I then logged in as that user. From that account I can access the online banking and billing page through Safari. When I log back in under my normal user ID (which of course has administrative rights) I can not access the billing page.

does this provide a useful hint?

Steve

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