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open letter, Apple MBP disapointing...

9177 Views 28 Replies Latest reply: Mar 14, 2006 4:09 AM by coach4 RSS
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benoitm Calculating status...
Currently Being Moderated
Mar 12, 2006 12:12 PM
Hi, I'd like to post an open letter here. I was a big PC fan in the 90 then beginning 2000 when apple decided to switch to mac os X, I started looking at the apple computer. I was still a student and spend what was a lot of money in a brand new iBook G4 800. Since I've spend more and more money on Apple computer and I must admit I'm less and less enthousiast about the quality of the product (I'm not even taking about iPod/price/accessories but this is another story)..

So I spend $2000 in a brand new PB 1.33 -> I got bad pixel I spend 3 days fighting with Apple for dinally ask a local resseller to get my computer back. Then I switch to a 1.5 PB SD but here again bad news, a buzz when AC plug, nothing to do with Apple : " it's supportable" they said !!! So I spend 2 years switching between battery and AC for having the less whinnin sound ... So last month I spend 2000$ again in a brand new MBP telling me: nice I won't have this horrible sound when using my laptop BUT ...
I get a buzz when th AC is in AND a buzz considering the brightness of the screen AND the harddrive 5400tr/mn make more noise !!!! What the **** is going on ? It's not like I was being a 1300$ DELL machine here ! I spend lots of monety because I expect Apple to deliver great products but here I'm very disapointed by the quality of the product ... plastics, keyboard etc are good but all those noise coming from screen, HP, AC, harddrive guys do something !!!!

Benoit
MacBook 1.83, Mac OS X (10.4.5)
  • Peter Moyer Level 4 Level 4 (1,315 points)
    Currently Being Moderated
    Mar 12, 2006 12:23 PM (in response to benoitm)
    Well, we all understand your frustration. Sorry to hear of all the issues you have had. No one from Apple will read your post here, however there is a link and I don't have it but someone can chime in and post it. Have you taken your MBP back to the store? Have you called Apple? Talk nicely to a supervisor.

    For every person that posts about the whine or noise there are probably 100 that don't have the problem, myself included. So don't consider this forum as the norm. People come here for problems and support.
    MacBookPro 2.0 iBook G3 700 iPod Photo 30g, Mac OS X (10.4.5)
  • Peter K. Grether Level 4 Level 4 (2,885 points)
    Currently Being Moderated
    Mar 12, 2006 12:23 PM (in response to benoitm)
    I'm sorry to hear about your Macbook, but Apple will not see your open letter to read it from these forums. A lot of people that are having the same issue will probably hear something from Apple for a fix in either firmware or hardware. Be patient and remember this is a Rev. A with issues to be worked out.
    Macbook Pro 2.0, 2GB ram, Mac OS X (10.4.5), 5G iPod, 20" ACD
  • markm Level 4 Level 4 (1,230 points)
    Currently Being Moderated
    Mar 12, 2006 12:31 PM (in response to benoitm)
    It's not that I am not sympathic for you - I wish your experience was better - but personally I have a rule: you can't b*tch if you don't do anything about it.

    If you do want to complain contact Apple. This simply is not the place - this is a place where people like you and me help other people like you and me.

    If you want help resolving your issues you have come to the right place. I can think of at least 10 people that post here regularily that know the answer to just about any question you could dream of. Sometimes the answer is "take the MacBook in for repair" or "you have bad RAM" or "wait for the new driver/firmware" and sometimes we can give you step by step instructions on how to fix the problem. But that is what this place is about getting help.

    So if you want help. Ask away. I'll do my best - I usually spend an hour every day trying to help out other MacBook users: an hour that I don't get paid - and hour that none of us get paid for because pretty much none of us work for Apple.

    But if all you want to do is complain, do it somewhere else.
    MacBook Pro 2.17 + 2GB DDR2 | PowerBook Al 1.67 + 2GB DDR2, Mac OS X (10.4.5), BlackBerry 8700 | iPod Nano 4GB | iPod Video 60 GB | LaCie d2 (Lightscribe)
  • Superfly X Calculating status...
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    Mar 12, 2006 12:41 PM (in response to markm)
    Markm,

    How the H E L L did you get 10 extra MegaHertz in your MBP? Any chance my will arrive clocking in at 1.84?

    : )
    1.83 MBP on its way!, Mac OS X (10.4.5), "Feast on this!" Dirk Diggler, Boogie Nights.
  • iFelix Level 8 Level 8 (35,145 points)
    Currently Being Moderated
    Mar 12, 2006 12:43 PM (in response to benoitm)
    Use this page

    http://www.apple.com/feedback/

    to provide feedback.

    Even though it says PowerMac, you can change the drop down box to MacBook Pro.
    rabbit
    iFelix
    G5 PowerMac Dual 2GHz G4 PowerBook 1.5GHz MacBook Pro 2Ghz Mac mini 1.5GHz, Mac OS X (10.4.5), iPod video, P910i, AEBS, AX, eyeTV, VAIO, Windows XP, 2000, TARDIS, Citroen C3
  • Porgie Calculating status...
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    Mar 12, 2006 12:45 PM (in response to markm)
    Props to Mark.
    733 G4 1.5GB, Mac OS X (10.3.9)
  • markm Level 4 Level 4 (1,230 points)
    Currently Being Moderated
    Mar 12, 2006 12:46 PM (in response to Superfly X)
    How the H E L L did you get 10 extra MegaHertz
    in your MBP? Any chance my will arrive clocking in
    at 1.84?


    Nope, 1.83 rounds down.

    The math processor in my brain doesn't truncate, I guess, apparently it prefers to round.
    MacBook Pro 2.17 + 2GB DDR2 | PowerBook Al 1.67 + 2GB DDR2, Mac OS X (10.4.5), BlackBerry 8700 | iPod Nano 4GB | iPod Video 60 GB | LaCie d2 (Lightscribe)
  • h2o2hi Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 12, 2006 12:57 PM (in response to benoitm)
    No sympathy here! Anyone who keeps using a computer brand that they don't like for 5 years is either a masochist or a person with "learning difficulties".

    This is the place to get help with technical problems, not psychiatry. That is, unless one of us is a psychiatrist.
    MBP 15"-2.0 Ghz-2 GB RAM-256 VRAM-Seagate 7200 100 GB. I and my MBP don't whine!, Mac OS X (10.4.5)
  • Tallan Calculating status...
    Currently Being Moderated
    Mar 12, 2006 1:21 PM (in response to benoitm)
    Last week in frustration waiting for a MBP and because I needed an updated PC as it doesn't seem Intel Macs are going to boot into Windows anytime soon I bought a new Acer TravelMate 8204. This notebook's specs are almost identical to the MBPs - 2Ghz Core Duo, 15.4 screen, built in camera, yadda yadda yadda - also sells for $2499 US.

    Guess what? Go to the Acer forums and you'll read compaint after complaint about... wait for it:

    BUZZING SCREENS!!
    NOISY HARD DRIVES!!
    "GREY LINES" ON THE SCREEN!!

    Sound familiar?

    My point is it's not Apple, it's manufacturing in general. Perfection exists in the mind of God, nowhere else on earth or the universe. I don't mean to get all theological on you, but you get my drift.

    Some people's computers have problems; some computer owners are looking for perfection. If you're in the former group I hope you have no trouble getting things fixed to your satisfaction, if in the latter there's not much we here or Apple can do for you; try prayer.
    Intel iMac 20" & MacBook Pro 2Ghz w/ 2GB RAM; PM 2x2.5Ghz 4.5GB RAM, 23" HD CD;, Mac OS X (10.4.5), 12 & 15 Al PBs, 15 Ti, Nano, ViPod, Photos, Shuffle, iPod HiFi.
  • Exposay Level 1 Level 1 (55 points)
    Currently Being Moderated
    Mar 12, 2006 1:12 PM (in response to benoitm)
    Knowing that my MBP is shipping in 8 days, reading all of these posts makes me very nervous.

    /me hopes for the perfect machine.
    One day, a MacBook Pro...
  • Peter Moyer Level 4 Level 4 (1,315 points)
    Currently Being Moderated
    Mar 12, 2006 1:23 PM (in response to Exposay)
    I wonder if the Acer's motherboard is the same as the MBP?
    MacBookPro 2.0 iBook G3 700 iPod Photo 30g, Mac OS X (10.4.5)
  • Tallan Level 4 Level 4 (3,095 points)
    Currently Being Moderated
    Mar 12, 2006 1:41 PM (in response to Peter Moyer)
    Not a chance! I assume you're joking...
    Intel iMac 20" & MacBook Pro 2Ghz w/ 2GB RAM; PM 2x2.5Ghz 4.5GB RAM, 23" HD CD;, Mac OS X (10.4.5), 12 & 15 Al PBs, 15 Ti, Nano, ViPod, Photos, Shuffle, iPod HiFi.
  • Peter Moyer Level 4 Level 4 (1,315 points)
    Currently Being Moderated
    Mar 12, 2006 1:43 PM (in response to Tallan)
    I thought Intel was manufacturing the whole motherboard?
    MacBookPro 2.0 iBook G3 700 iPod Photo 30g, Mac OS X (10.4.5)
  • iVmichael Level 6 Level 6 (13,725 points)
    Currently Being Moderated
    Mar 12, 2006 1:46 PM (in response to benoitm)
    "I expect Apple to deliver great products"

    We all do, and perhaps the longer we've used Apple products the higher our expectations ?

    Now we're in 'designed in Cupertino made in China' as well as an Intel chip switch/race to market and there's little wonder the first batch rushed off the production line have some issues. They will be fixed I'm sure but, the lingering impression that many people are being left with is "poor or non-existent quality control procedures"; this is not a good thing going forward and I'd expect them to address this rapidly.

    (My 20" iMac arrived with no motherboard RAM and went back)
    Assorted Mac's and PC's
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