Currently Being ModeratedJun 4, 2012 4:46 AM (in response to Boo 3)
Go into iTunes, go under account.
Straight from Apple:
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
Currently Being ModeratedJun 4, 2012 4:47 AM (in response to Boo 3)
Click manage accounts
Sign in, ID and password
Click Password &security on left.
Enter new security questions and answers.
Save. Sign out.
Currently Being ModeratedJun 11, 2012 8:56 AM (in response to alanfromnewtownards)
I have the same issue, but I'm there and i tried to answer the questions but it said "The Authentication Information provided does not match our records, please verify your personal inofrmation and try again"
Buuuut, the whole issue is that I forgot the answers, and i need them to beable to verify my account and download stuff on my new ipod...
Currently Being ModeratedJun 11, 2012 9:33 AM (in response to Copely)
2. "Customer Support"
3. Blue "Express Lane"button
4. Send an email to iTunes about the problem.
Turnaround hopefully within 24 hrs.
Currently Being ModeratedJun 14, 2012 2:56 PM (in response to alanfromnewtownards)
i tried the security questions but i dont know how to change the questions. i forgot one of my answers. how do i get the answer to my question?
Currently Being ModeratedJun 24, 2012 4:40 PM (in response to Boo 3)
I forgot my security questions answers how can I change it?
Currently Being ModeratedJun 24, 2012 4:42 PM (in response to Boo 3)
the best way to change your security question is to call APPLE. they will reset it!!!
Currently Being ModeratedJun 29, 2012 12:10 PM (in response to Boo 3)
Helppppppp I have exactly the same problem I feel like biting my iPad and crying
Currently Being ModeratedJul 12, 2012 4:34 AM (in response to Johnathan Burger)
It doesnt work anymore I can't remember my security question it's the right answers
Plz plz plz answer
Currently Being ModeratedJul 15, 2012 7:25 PM (in response to Tulz103)
It just happened to me and now it is fixed.
Please use this link and choose email.
Apple support will contact you immediately.
Hope it will help you too.
Currently Being ModeratedJul 31, 2012 9:25 AM (in response to Leonmccann)
You can send an email to : iTunesStoreSupport@apple.com
Currently Being ModeratedJul 31, 2012 11:32 PM (in response to Lesocute)
You'd think they would have some way other than that to solve this, probably fairly common, problem. I imagine it happens quite a bit.