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All replies
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Helpful answers
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Nov 12, 2013 5:24 AM in response to superppyby King_Penguin,If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
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Dec 6, 2013 12:49 AM in response to Boo 3by ilikeapple7,I forgot my answers to my security question.... I am not from the states but I am using an USA account...I can't reach or schedule a call with apple support due to the differences in time zone..anyone can help please??? I still have 20 bucks in my account!!!!
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Dec 7, 2013 8:20 PM in response to Boo 3by Fiona5178,I don't even think I would have remembered the answers to my security questions in the first place but what bugs me is that even though I know my password, I can't change my password because I need to know the answers to the security questions. So **** frustrating Apple. There has to be a better way!!!
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Dec 21, 2013 11:08 PM in response to Boo 3by medicallyenhanced,I just put in a 25 dollar gift card for itunes, tried buying an album and it wont let me because i forgot my security questions. ***?!?! i tried everything but calling them
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Dec 21, 2013 11:15 PM in response to medicallyenhancedby AnaMusic,medicallyenhanced wrote:
.. i tried everything but calling them
Then Call them..
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Dec 24, 2013 9:02 PM in response to Johnathan Burgerby Wounded bolts,That only works if you know your security info
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Dec 24, 2013 9:36 PM in response to Johnny-Xby RachaelLouise,I've tried that, But it's asking me to answer them.. I cannot answer my questions when I can't rememeber the answers.
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Dec 26, 2013 12:40 PM in response to Johnathan Burgerby Lucie132,It don't frigging help fgs please I forgot it how do I change it
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Dec 29, 2013 10:02 AM in response to userfromflby Duy.Hinh,I know what you mean i have got a gift card and i put it in and now i want to buy some app but no i cant because i need my security question. I'm am starting to hate apple.
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Dec 29, 2013 10:06 AM in response to Duy.Hinhby King_Penguin,If you have a rescue email address set up on your account then use that to get them reset : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
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Jan 8, 2014 7:45 AM in response to Boo 3by peytonnleger,For future reference those who have this problem go to this link, follow the basic steps and you will have your questions easily reset
https://getsupport.apple.com/ContactInfo.action
In case the link doesn't work.
Step 1: Go to http://apple.com/Step 2: Click Support
Step 3: Click iTunes
Step 4: Scroll all the way down and click Contact Support
Step 5: Click Contact iTunes Store Support
Step 6: Click Password and Security Questions
Step 7: Click Forgotten Apple ID Security Questions
Step 8: I clicked talk to Apple Support Now it lists a wait time. Took me about 10-20 seconds after I pressed contact and entered my information to recieve my call.
Step 9: Enter your contact information then click continue
Step 10: You will receive phone call and they will reset it for you.
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Jan 8, 2014 4:42 PM in response to Boo 3by PurpleShards7,omg do i have to make a new one!!?
this is crap right now -_-
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Jan 24, 2014 6:40 AM in response to Boo 3by Akimbhaybie,I forgot my apple security question what should i do i dont remember my answer