Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
If I forgot my security question answer how do I reset the question
iOS 5.1.1
Go into iTunes, go under account.
Straight from Apple:
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
Click manage accounts
Sign in, ID and password
Click Password &security on left.
Enter new security questions and answers.
Save. Sign out.
I have the same issue, but I'm there and i tried to answer the questions but it said "The Authentication Information provided does not match our records, please verify your personal inofrmation and try again"
Buuuut, the whole issue is that I forgot the answers, and i need them to beable to verify my account and download stuff on my new ipod...
1 www.apple.com/itunes/support
2. "Customer Support"
3. Blue "Express Lane"button
4. Send an email to iTunes about the problem.
Turnaround hopefully within 24 hrs.
i tried the security questions but i dont know how to change the questions. i forgot one of my answers. how do i get the answer to my question?
thats my problem too.
I forgot my security questions answers how can I change it?
the best way to change your security question is to call APPLE. they will reset it!!!
Helppppppp I have exactly the same problem I feel like biting my iPad and crying
It doesnt work anymore I can't remember my security question it's the right answers
Plz plz plz answer
It just happened to me and now it is fixed.
Please use this link and choose email.
Apple support will contact you immediately.
https://expresslane.apple.com/ServiceOptionAction.action
Hope it will help you too.
What's apple number
You can send an email to : iTunesStoreSupport@apple.com
You'd think they would have some way other than that to solve this, probably fairly common, problem. I imagine it happens quite a bit.
But when i go to change my security questions, it ask's me to provide them so i can get onto the PW & Security page.
:-Please help
If I forgot my security question answer how do I reset the question
