my phone died and won't turn on

Question

Level 1

3 points

my phone died and won't turn on

The battery was at approximatley 70% when I answered an incoming call. Two to three minutes into the call the phone shut off and won't turn back on. I've tried holding down the button on top of the phone and the round button button on the face of the phone near the bottom, but cannot get it to turn back on or respond at all. Verizon has no other advice. It appears my contacts are stored in an iCloud, but nothing else. Anyone have any thoughts on turning the phone back on?

iPhone 4S

Posted on Jun 4, 2012 8:36 AM

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Answer 1

Sep 14, 2017 5:37 AM in response to Nearly Restless Nick

Thank you, NRN! Saved me a trip to the Apple Store! #3 worked for me...3) (Timing is important for this one) Hold the Power button for 5 seconds, after that, hold both HOME and POWER buttons for 15 seconds, or till when you see the Apple icon light up.

Not sure that the "timing" had anything to do with the order in which Nick suggests these steps are taken. I went straight to #3, and it worked for me.

Thank you!

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Answer 2

Jun 4, 2012 8:44 AM in response to QTodd A

Some of the things you can try are, in order,

1) Try to plug in the iPhone to a power source and wait for atleast 15 minutes, note if it gets warm or not.

2) Try to plug it into your computer, start up iTunes, if your device has somehow entered a DFU state, iTunes will tell you.

3) (Timing is important for this one) Hold the Power button for 5 seconds, after that, hold both HOME and POWER buttons for 15 seconds, or till when you see the Apple icon light up. If it does not, leave all buttons except HOME.

Leave it after 10 seconds if nothing happens.

4) If nothing works out, please post if it was getting warm while plugged in, and if iTunes reported it's state.

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Answer 3

LeonCTZA

Level 1

0 points

Sep 24, 2012 12:59 PM in response to Nearly Restless Nick

Hi, I have tried your steps above but it does not help. Please let me know if there is anything else I can do? I have done a hard reset on my iPhone 4 as well as my iPad 2 an the iPad is fine but the iPhone is completely dead!

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Answer 4

Dec 7, 2012 1:22 PM in response to Nearly Restless Nick

Just wanted to let others know ' Option 3' of the steps suggested by "Nearly Restless Nick" worked for me. I have a brand new (2 weeks old) iPhone4S that died on me without warning. This post saved me a trip to the Apple Store 🙂

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Answer 5

chunxy

Level 1

0 points

Jan 31, 2013 2:40 PM in response to Nearly Restless Nick

Wow! Step #3 worked for me. THANK YOU! I thought I was going to have to restore 😟

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Answer 6

Jun 21, 2013 2:50 PM in response to Nearly Restless Nick

Thanks !! The 3rd step worked.. I fully charged my iPhone 4, made a call and the phone died. Bless u !! :)

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Answer 7

Rush519

Level 1

0 points

Oct 10, 2013 2:03 PM in response to Nearly Restless Nick

Wow, thanks so much, this saved me a headache with Bell.. I thought for sure this was over

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Answer 8

Bflying

Level 1

0 points

Oct 10, 2013 5:49 PM in response to Nearly Restless Nick

Excellent Post and answer! !!! I had the same issue (I was charging my iPhone with and external battery pack while talking on my phone and it died. I couldn't get it back on after letting it sit for a couple of hours.

Thanks for such a great post and answer (and I didn't even ask the question 🙂 )

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