HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
mburney
Level 1 (0 points)

Q: top row of letters will not respond to on touchscreen

The top row of letters/numbers will not respond on touchscreen of iphone3gs

iPhone 3GS

Posted on Jun 4, 2012 7:46 AM

Close
mburney

Q: top row of letters will not respond to on touchscreen

  • All replies
  • Helpful answers

  • by gdgmacguy,

    gdgmacguy gdgmacguy Jun 4, 2012 9:53 AM in response to mburney
    Level 7 (21,328 points)
    iPhone
    Jun 4, 2012 9:53 AM in response to mburney

    Are you asking a question, or just merely letting us know what's going on in your life?

     

    If you have a technical support question, please ask, and let us know what troubelshooting steps you've taken thus far to solve your issue.  We'll be happy to assist you.

  • by mburney,

    mburney mburney Jun 4, 2012 3:06 PM in response to gdgmacguy
    Level 1 (0 points)
    Jun 4, 2012 3:06 PM in response to gdgmacguy

    The top row of letters/numbers will not respond on the touchscreen. The areas above and below them work fine. Can this be fixed? I have tried every troubleshooting tip I could find. They all consisted of powering off and and restarting/rebooting the phone using different methods of using the home button, power button and waiting 10-30 seconds. All the tips varied. I tried approximently 6 different ones and tried each of them more than once. Out of desperation, I even performed a complete system restore. Nothing worked. Is there a different solution you could suggest? Is this a common problem? What would cause this to happen?

  • by gdgmacguy,

    gdgmacguy gdgmacguy Jun 4, 2012 6:00 PM in response to mburney
    Level 7 (21,328 points)
    iPhone
    Jun 4, 2012 6:00 PM in response to mburney

    If restoring your phone as a new device (NOT from backup) has failed to solve the problem, then you likely are experiencing a hardware malfunction.  You'll need to bring your phone into Apple for replacement.  It will cost $199 for an iPhone 4S, $149 for all other iPhones if you're not within the warranty period.