HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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mburney
Level 1 (0 points)

Q: top row of letters will not respond to on touchscreen

The top row of letters/numbers will not respond on touchscreen of iphone3gs

iPhone 3GS

Posted on Jun 4, 2012 7:46 AM

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mburney

Q: top row of letters will not respond to on touchscreen

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  • by gdgmacguy,

    gdgmacguy gdgmacguy Jun 4, 2012 9:53 AM in response to mburney
    Level 7 (21,343 points)
    iPhone
    Jun 4, 2012 9:53 AM in response to mburney

    Are you asking a question, or just merely letting us know what's going on in your life?

     

    If you have a technical support question, please ask, and let us know what troubelshooting steps you've taken thus far to solve your issue.  We'll be happy to assist you.

  • by mburney,

    mburney mburney Jun 4, 2012 3:06 PM in response to gdgmacguy
    Level 1 (0 points)
    Jun 4, 2012 3:06 PM in response to gdgmacguy

    The top row of letters/numbers will not respond on the touchscreen. The areas above and below them work fine. Can this be fixed? I have tried every troubleshooting tip I could find. They all consisted of powering off and and restarting/rebooting the phone using different methods of using the home button, power button and waiting 10-30 seconds. All the tips varied. I tried approximently 6 different ones and tried each of them more than once. Out of desperation, I even performed a complete system restore. Nothing worked. Is there a different solution you could suggest? Is this a common problem? What would cause this to happen?

  • by gdgmacguy,

    gdgmacguy gdgmacguy Jun 4, 2012 6:00 PM in response to mburney
    Level 7 (21,343 points)
    iPhone
    Jun 4, 2012 6:00 PM in response to mburney

    If restoring your phone as a new device (NOT from backup) has failed to solve the problem, then you likely are experiencing a hardware malfunction.  You'll need to bring your phone into Apple for replacement.  It will cost $199 for an iPhone 4S, $149 for all other iPhones if you're not within the warranty period.