Previous 1 2 3 4 Next 128 Replies Latest reply: Sep 22, 2015 12:41 PM by Monty1964 Go to original post Branched to a new discussion.
  • m1k3y_b0y Level 1 (0 points)

    Same exact issue with both of my ATV3s here in NY. It all seemed to start a few months back, immediately after the update where they introduced full HD previews. Tried all the same troubleshooting steps as everyone else. I even went as far as to revert the handling of my DNS back to my ISP (was using a third party). However, the only thing that worked was sdoneil's suggestion. Nice damage control, Apple! I completely agree with the other posters. These days, it seems Apple is becoming increasingly unprofessional in its handling of customer-facing issues.

  • Kneebone Level 1 (0 points)

    Just bought this thing and having similar issues, thought I may have set it up incorrectly.

    I will try what sdoneil suggests thanks for that

    Canberra Australia

  • lenewt Level 1 (0 points)

    Copenhagen, Denmark. Same problem with long buffering and I too feel it started around the time HD was announced.

  • allthingsmacguy Level 1 (0 points)

    I don't want to receive emails when this post is replied to how do I do it?

  • runnnnnnnnnnnnnnnnnnnn Level 1 (0 points)

    Sign in, go to thread, far right select stop email notifications

  • allthingsmacguy Level 1 (0 points)

    Doesn't work.

  • rez7 Level 1 (0 points)

    Same in Edmonton, Canada - would sure be helpful if Apple would weigh in on what the heck is going on... anyone reading this forum getting a responsive connection? Maybe apple wants us to buy the new hi-res apple tv?

  • dkmcm Level 1 (10 points)

    In Edmonton, Canada as well...

     

    Same issues.. Stops buffering every 3-5 minutes. I have a 50mbps connection and no other streaming issues. Very frustrating!

  • ozcanfm Level 1 (0 points)

    Just spoke to Apple about this. This problem hasn't come to their attention as yet so I've asked them to escalate it, which they have done now.  Let's see what they come back with.

     

    The most frustrating part is when I actually wait two hours and the movie has fully downloaded, I played it for 11 minutes then took a break.  I came back to continue watching but it started downloading again, another two hours before ready to play! Not acceptable.

     

    I'm certain this is a software issue so let's hope Apple fixes it soon.

  • eyab2010 Level 1 (0 points)

    I was having exactly the same problem with my Apple TV 2 for the last couple of months and I followed the advice from Christopher Breens on this Macworld website:

     

    http://www.macworld.com/article/1165939/troubleshooting_your_apple_tv.html

     

    What definitely helped was resetting it. I ran the network test and, while it passed, it did not do a thing (no reason to). So try resetting your Apple TV or, if that fails, restore it.

  • BenFinklea Level 1 (15 points)

    Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

     

    1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

     

    2. Select “Manually” next to Configure IP.

     

    3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

     

    4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

     

    You should now be able to stream more smoothly on your Apple TV.

     

     

    If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

  • kayewilkins Level 1 (80 points)

    Also check these article out.

     

    Usually slow downlaods are cause buy not enough download speed of wireless intreference causing the network to be slower then it should be.

     

    http://support.apple.com/kb/HT1577?viewlocale=en_US

    http://support.apple.com/kb/TS3623?viewlocale=en_US

    http://support.apple.com/kb/HT1365

  • BaRRaS_au Level 1 (0 points)

    I had exactly the same as all above - fast broadband connection & dead slow/intermittent apple TV internet connection/speed.

     

    kayewilkins' post fixed it for me - go to the last link for the answer.

     

    My problem was a new 5GHz av sender next to the apple tv that was causing interference. I switched off the av sender and bingo - fast apple tv!!!

  • E. Jurado Level 1 (0 points)

    Same here in the Chicago suburbs. It totally blows, having to wait like six hours to watch a movie. Considering returning the apple TV because this stinks. None fo the little suggestions and tips help either.

  • VancrMarko Level 1 (0 points)

    Vancouver, Canada with the same problem.  I bought my ATV 3 as soon as they came out and have had the problem since day 1. Spent lots of time with AppleCare to no avail.  Took it to the Apple Store where it downloaded reasonably quickly.

     

    The thing is, the ATV 3 sits right where my ATV 2 used to be.  The ATV 2 downloaded movies nearly instantly.  My wifi network measured at the ATV is never slower than 16 Mbps and often gets up to 30 Mbps. The only change in my system was the ATV 3.  The day before the ATV 2 worked perfectly then I went to ATV 3 and it all went to crap.

     

    I guess the ATV 3 is just especially sensitive to interference.  I feel it is a problem Apple should address because it is so sensitive to interference that it is virtually unusable in a normal wifi environment.

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