robtfromupper hutt

Q: Apple TV download is really slow

HI

 

My Apple TV is slow in dowlnloading movies. This has been like this for the last 2 months. I use to be able to watch a movie almost instantaneously but now have to wait up to 1hr 30mins in most cases before I can start watching it. This occurs in both HD and SD although SD is a little quicker but is still really slow. Even then it pauses part way through to continue to download the movie. I have had my broadband connection speed checked and spoken to my broadband provider (Telstra Clear) with speed check achieving a download speed of 15mbps. I have Apple TV 2. Can anyone help before reverting back to DVDs from the video shop?

iMac, Mac OS X (10.7.4)

Posted on Jun 4, 2012 8:39 PM

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Q: Apple TV download is really slow

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  • by m1k3y_b0y,

    m1k3y_b0y m1k3y_b0y Aug 19, 2012 4:25 AM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 19, 2012 4:25 AM in response to robtfromupper hutt

    Same exact issue with both of my ATV3s here in NY. It all seemed to start a few months back, immediately after the update where they introduced full HD previews. Tried all the same troubleshooting steps as everyone else. I even went as far as to revert the handling of my DNS back to my ISP (was using a third party). However, the only thing that worked was sdoneil's suggestion. Nice damage control, Apple! I completely agree with the other posters. These days, it seems Apple is becoming increasingly unprofessional in its handling of customer-facing issues.

  • by Kneebone,

    Kneebone Kneebone Aug 21, 2012 5:26 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 21, 2012 5:26 PM in response to robtfromupper hutt

    Just bought this thing and having similar issues, thought I may have set it up incorrectly.

    I will try what sdoneil suggests thanks for that

    Canberra Australia

  • by lenewt,

    lenewt lenewt Aug 25, 2012 1:32 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 25, 2012 1:32 PM in response to robtfromupper hutt

    Copenhagen, Denmark. Same problem with long buffering and I too feel it started around the time HD was announced.

  • by allthingsmacguy,

    allthingsmacguy allthingsmacguy Aug 25, 2012 2:51 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 25, 2012 2:51 PM in response to robtfromupper hutt

    I don't want to receive emails when this post is replied to how do I do it?

  • by runnnnnnnnnnnnnnnnnnnn,

    runnnnnnnnnnnnnnnnnnnn runnnnnnnnnnnnnnnnnnnn Aug 25, 2012 3:30 PM in response to allthingsmacguy
    Level 1 (0 points)
    Aug 25, 2012 3:30 PM in response to allthingsmacguy

    Sign in, go to thread, far right select stop email notifications

  • by allthingsmacguy,

    allthingsmacguy allthingsmacguy Aug 25, 2012 3:36 PM in response to runnnnnnnnnnnnnnnnnnnn
    Level 1 (0 points)
    Aug 25, 2012 3:36 PM in response to runnnnnnnnnnnnnnnnnnnn

    Doesn't work.

  • by rez7,

    rez7 rez7 Aug 25, 2012 6:55 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 25, 2012 6:55 PM in response to robtfromupper hutt

    Same in Edmonton, Canada - would sure be helpful if Apple would weigh in on what the heck is going on... anyone reading this forum getting a responsive connection? Maybe apple wants us to buy the new hi-res apple tv?

  • by dkmcm,

    dkmcm dkmcm Aug 25, 2012 8:37 PM in response to rez7
    Level 1 (10 points)
    Aug 25, 2012 8:37 PM in response to rez7

    In Edmonton, Canada as well...

     

    Same issues.. Stops buffering every 3-5 minutes. I have a 50mbps connection and no other streaming issues. Very frustrating!

  • by ozcanfm,

    ozcanfm ozcanfm Aug 27, 2012 3:49 AM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 27, 2012 3:49 AM in response to robtfromupper hutt

    Just spoke to Apple about this. This problem hasn't come to their attention as yet so I've asked them to escalate it, which they have done now.  Let's see what they come back with.

     

    The most frustrating part is when I actually wait two hours and the movie has fully downloaded, I played it for 11 minutes then took a break.  I came back to continue watching but it started downloading again, another two hours before ready to play! Not acceptable.

     

    I'm certain this is a software issue so let's hope Apple fixes it soon.

  • by eyab2010,

    eyab2010 eyab2010 Aug 28, 2012 12:29 AM in response to robtfromupper hutt
    Level 1 (0 points)
    Aug 28, 2012 12:29 AM in response to robtfromupper hutt

    I was having exactly the same problem with my Apple TV 2 for the last couple of months and I followed the advice from Christopher Breens on this Macworld website:

     

    http://www.macworld.com/article/1165939/troubleshooting_your_apple_tv.html

     

    What definitely helped was resetting it. I ran the network test and, while it passed, it did not do a thing (no reason to). So try resetting your Apple TV or, if that fails, restore it.

  • by BenFinklea,

    BenFinklea BenFinklea Aug 30, 2012 6:59 AM in response to Minefield
    Level 1 (15 points)
    Aug 30, 2012 6:59 AM in response to Minefield

    Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

     

    1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

     

    2. Select “Manually” next to Configure IP.

     

    3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

     

    4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

     

    You should now be able to stream more smoothly on your Apple TV.

     

     

    If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

  • by kayewilkins,

    kayewilkins kayewilkins Aug 30, 2012 8:15 AM in response to robtfromupper hutt
    Level 1 (87 points)
    Aug 30, 2012 8:15 AM in response to robtfromupper hutt

    Also check these article out.

     

    Usually slow downlaods are cause buy not enough download speed of wireless intreference causing the network to be slower then it should be.

     

    http://support.apple.com/kb/HT1577?viewlocale=en_US

    http://support.apple.com/kb/TS3623?viewlocale=en_US

    http://support.apple.com/kb/HT1365

  • by BaRRaS_au,

    BaRRaS_au BaRRaS_au Aug 31, 2012 7:53 PM in response to kayewilkins
    Level 1 (0 points)
    Aug 31, 2012 7:53 PM in response to kayewilkins

    I had exactly the same as all above - fast broadband connection & dead slow/intermittent apple TV internet connection/speed.

     

    kayewilkins' post fixed it for me - go to the last link for the answer.

     

    My problem was a new 5GHz av sender next to the apple tv that was causing interference. I switched off the av sender and bingo - fast apple tv!!!

  • by E. Jurado,

    E. Jurado E. Jurado Sep 1, 2012 6:43 PM in response to robtfromupper hutt
    Level 1 (0 points)
    Sep 1, 2012 6:43 PM in response to robtfromupper hutt

    Same here in the Chicago suburbs. It totally blows, having to wait like six hours to watch a movie. Considering returning the apple TV because this stinks. None fo the little suggestions and tips help either.

  • by VancrMarko,

    VancrMarko VancrMarko Sep 5, 2012 9:21 AM in response to E. Jurado
    Level 1 (0 points)
    Sep 5, 2012 9:21 AM in response to E. Jurado

    Vancouver, Canada with the same problem.  I bought my ATV 3 as soon as they came out and have had the problem since day 1. Spent lots of time with AppleCare to no avail.  Took it to the Apple Store where it downloaded reasonably quickly.

     

    The thing is, the ATV 3 sits right where my ATV 2 used to be.  The ATV 2 downloaded movies nearly instantly.  My wifi network measured at the ATV is never slower than 16 Mbps and often gets up to 30 Mbps. The only change in my system was the ATV 3.  The day before the ATV 2 worked perfectly then I went to ATV 3 and it all went to crap.

     

    I guess the ATV 3 is just especially sensitive to interference.  I feel it is a problem Apple should address because it is so sensitive to interference that it is virtually unusable in a normal wifi environment.

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