dlaw300
Level 1 (0 points)

Q: iTunes

I cannot access to my iTunes store

PC, Windows 7

Posted on Jun 5, 2012 10:44 AM

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dlaw300

Q: iTunes

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  • by wiclee,

    wiclee wiclee Jun 5, 2012 10:48 AM in response to dlaw300
    Level 5 (6,967 points)
    Jun 5, 2012 10:48 AM in response to dlaw300

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Suchanna ,

    Suchanna Suchanna Mar 25, 2013 10:53 PM in response to wiclee
    Level 1 (0 points)
    Mar 25, 2013 10:53 PM in response to wiclee

    NT using a computer  , I using a iPad