Skip navigation

iTunes

496 Views 2 Replies Latest reply: Mar 25, 2013 10:53 PM by Suchanna RSS
dlaw300 Calculating status...
Currently Being Moderated
Jun 5, 2012 10:44 AM

I cannot access to my iTunes store

PC, Windows 7
  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    Jun 5, 2012 10:48 AM (in response to dlaw300)

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Suchanna Calculating status...
    Currently Being Moderated
    Mar 25, 2013 10:53 PM (in response to wiclee)

    NT using a computer  , I using a iPad

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.