8 Replies Latest reply: May 22, 2013 10:32 AM by joao augusto
Claudio C. Level 1 (0 points)

When I drag and drop a file into the trash folder I get the message "This item will be deleted immediately. You can’t undo this action."  Hence nothing goes to the trash folder any more.  I created this problem by using Teminal utility and trying to rename a file on a desktop folder, it didn't work.  But when I quit the Terminal utility and started to move files from my desktop to Trash, it failed, giving me the above message in quotes.  How do I restore the normal functionality of the Trash folder?

MacBook Pro, Mac OS X (10.7)
  • Kappy Level 10 (266,046 points)

    Try this:


    Open Terminal in the Utilities folder and paste the following at the prompt:


    rm -rf ~/.Trash


    Press RETURN.


    If this doesn't work then try using Trash It! to fix the problem. If that fails visit The XLab FAQs and read the FAQ on resolving Trash problems.

  • Claudio C. Level 1 (0 points)

    Thanks Kappy, tried rm -rf ~/.Trash but no effect.  Visited The Xlab FAQs and worked through the recommendations but again no effect.  In the end I booked a session with Apple support and they found that preferences had to be reset and the problem was solved.

  • Husse42 Level 1 (0 points)

    Do you know how you/they did to reset the preferences?

  • NigelB-S Level 1 (0 points)

    I also experienced this same problem, but due to an OS upgrade. If you are the only user, and hence administrator, to solve it in OS10.7.5 do this:

    Open Home folder (cmd-shift-h)

    Get info (cmd-i)

    Click on Sharing & Permissions to expand

    Click the padlock icon and enter the administrator password

    Click the + button and then Users & Groups > Administrators and click select

    You should now see your username in the list. Just change the privilege to Read & Write

    Job done.

  • lindomar Level 1 (0 points)

    Thank you NigelB-S, I've been looking for a solution for more than three months and only yours worked.

  • joao augusto Level 1 (0 points)

    Hi Claudio,


    I am facing the same problem after I upgraded my OSX to 10.8.3.


    How did you reset your preferences or How did booked a session with Apple?



  • NigelB-S Level 1 (0 points)

    Try using the same process I mentioned above for OS 10.7.5 as it should still work for 10.8.3

  • joao augusto Level 1 (0 points)

    Hi NigelB-S unfortunally did not work. But I did the same as Claudio C. I called Apple Support in Brazil (0800 761 0897) and they solved the problem reseting my Permissions.


    Follow the steps that I did.


    - Turn on your mac and press COMMAND + R until the safe login screen appears.

    - At the menu on the top you have to hit UTILITIES and then open TERMINAL

    - On the TERMINAL you have to type RESETPASSWORD and hit enter(return).A new window will pop up called Reset Password

    - Select your Macintosh HD and your user account right bellow. DO NOT CHANGE YOUR PASSWORD!

    - Go to the bottom of this window where it says  RESET HOME FOLDER PERMISSIONS AND ACLS and hit RESET.

    - After the process is done, close the window Reset Password and reset your MAC.