All of a sudden I cannot burn a cd in iTunes but can with other programs. I get "an unexpected error occurred (4251)". I have completely uninstalled iTunes and reinstalled it. Running Windows 7 64 bit and using iTunes 10.6.1.7 I tunes prepares the disc but once it starts burning it cancels the burn in about 20 seconds. I have tried running iTunes as the administrator and in iTunes safe mode with the same results
Windows 7, iTunes 10.6.1.7
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Thank you for trying to help me below are the results of the diagnostic test
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv3500 Notebook PC
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0034A9940A2AEE78
Current user is not an administrator.
The current local date and time is 2012-06-06 19:26:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9300M GS
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: c1a3ef8f84c19f865e5c69d03977c89c
iPodService 10.6.1.7 (x64) is currently running. COM interface not properly installed.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: MATSHITA DVD RAM UJ862A, Rev 1.02
Audio CD in drive.
Found 12 songs on CD, playing time 46:14 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:22:70
Track 3, start time 07:19:42
Track 4, start time 11:45:32
Track 5, start time 15:38:02
Track 6, start time 20:29:27
Track 7, start time 23:26:15
Track 8, start time 26:44:17
Track 9, start time 30:37:47
Track 10, start time 33:56:65
Track 11, start time 38:16:60
Track 12, start time 42:51:47
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD RAM UJ862A on CDR media at speed 8X.
Force Optical Power Calibration before burn is turned on in the preferences.
That might be our problem.
It's not a user-configurable preference, and it's set to "off" by default. But a transient issue might click it to "on", and the setting might now be causing the issue.
We should be able to reset it by rebuilding the iTunes preferences. For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
To see those folders, you'll need to first set your PC to view hidden files and folders
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Try running your diagnostics again after each rebuild to see whether the Force Optical Power Calibration before burn has been switched off. (I'm afraid I don't know which set of prefs it lives in nowadays.) Once it looks to be reset, try another experimental burn and see if she's still giving the error.
Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.
Things to watch out for during the rebuilds
Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.
Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.)
The "Force Optical Power Calibration before burn is turned on in the preferences" went away but it still failed to burn the cd. iTunes cancelled the burn and a screen recommending calibrating the disc before burning might help. When I check the box to calibrate and retried iTunes started to burn the cd and but then cancelled the burn with the error (4251)
Below is the latest diagnostics results. The error report stating the failure of the last burn was at a speed of 8X when in realty the burn speed oof 1X. Does this tell you anything?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv3500 Notebook PC
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003BA6540A845D58
Current user is not an administrator.
The current local date and time is 2012-06-07 08:47:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9300M GS
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: c1a3ef8f84c19f865e5c69d03977c89c
iPodService 10.6.1.7 (x64) is currently running. COM interface not properly installed.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: MATSHITA DVD RAM UJ862A, Rev 1.02
Audio CD in drive.
Found 12 songs on CD, playing time 46:14 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:22:70
Track 3, start time 07:19:42
Track 4, start time 11:45:32
Track 5, start time 15:38:02
Track 6, start time 20:29:27
Track 7, start time 23:26:15
Track 8, start time 26:44:17
Track 9, start time 30:37:47
Track 10, start time 33:56:65
Track 11, start time 38:16:60
Track 12, start time 42:51:47
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: MATSHITA DVD RAM UJ862A on CDR media at speed 8X.
Run itunes as administrator, worked for me to resolve this error when burning.
If you read my original post you would know I already tried running iTunes as the Administrator and the problem persisted Thanks anyway, I solved the problem by buying a new laptop
Error (4251)
