HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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vkm0925
Level 1 (1 points)

Q: My phone keeps trying to facetime randomly during phone calls, it will also mute itself and put itself on speaker phone.  Anyone else have this problem?  I did the factory reset and I am still having issues.

My iphone 4 will randomly try to facetime, mute itself, or put itself on speaker phone during a phone call.  I did the factory reset, but I am still having this problem.  Does anyone know what may be wrong, or has anyone else had this problem before?

iPhone 4, iOS 5.1.1

Posted on Jun 6, 2012 10:30 AM

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vkm0925

Q: My phone keeps trying to facetime randomly during phone calls, it will also mute itself and put itself on speaker phone.  Any ... more

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  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 6, 2012 10:34 AM in response to vkm0925
    Level 9 (58,397 points)
    iPhone
    Jun 6, 2012 10:34 AM in response to vkm0925

    Something is interfering with your proximity sensor or it has gone bad. If you have a case on your phone, take it off and see how things work. If that doesn't solve the problem, make an appointment at the Genius Bar at your local Apple Store.

  • by Jillbuli,

    Jillbuli Jillbuli Jun 6, 2012 7:15 PM in response to vkm0925
    Level 1 (25 points)
    Jun 6, 2012 7:15 PM in response to vkm0925

    Meg St._Clair is right, and also make sure that your iPhone is updated to the most recent operating system.

  • by jencarta,

    jencarta jencarta Oct 11, 2013 12:34 PM in response to vkm0925
    Level 1 (0 points)
    Oct 11, 2013 12:34 PM in response to vkm0925

    I have the iPhone 4s on Verizon and never had this problem until I recently updated to iOS 7.0.2. I have the same case on it for several months. Yesterday, when I was talking on the phone with someone, it appeared as though I lost the call. But when I looked down at my phone, it was trying to Facetime with someone in my contact list. It happened again today. Different person, but both people have names that start with "A", so they are at the top of my contact list. Very frustrating! So, obviously updating to the latest iOS either did not help or was the cause of the problem.

  • by Jeanettefromgbr,

    Jeanettefromgbr Jeanettefromgbr Oct 21, 2013 2:23 AM in response to jencarta
    Level 1 (0 points)
    Oct 21, 2013 2:23 AM in response to jencarta

    Same as Jencarta, never had a problem untill I updated to iOS 7.0.2 now have to disable FaceTime but still jumps to speakerphone :( come on Apple your letting your customers down

  • by rev.shannon,

    rev.shannon rev.shannon Oct 21, 2013 6:29 AM in response to vkm0925
    Level 1 (0 points)
    Oct 21, 2013 6:29 AM in response to vkm0925

    My phone is doing the same thing. I have tried all of what is stated above, and whenever I answer a call, it will put me on speaker phone and/or try to connect me to Facetime.  It seems like it might be a software issue? It has not happened before I updated to iOS 7.0.2 and now it happens all the time. Frustrating and annoying and unprofessional since I use my phone for work. Fix please?

  • by michellefrom exmouth,

    michellefrom exmouth michellefrom exmouth May 14, 2014 11:02 PM in response to rev.shannon
    Level 1 (0 points)
    May 14, 2014 11:02 PM in response to rev.shannon

    I am having the same problem! Very frustrating, has anyone spoken to Apple?