2 Replies Latest reply: Jun 8, 2012 4:07 PM by gnolan108
gnolan108 Level 1 (0 points)

I cannot download my music from my iTunes Library to my iPod shuffel.  I get the message "iTunes cannot copy the song to my iPod because the file cannot be converted."  I have not had any other problems downloading until now.  I don't know what's wrong or how to fix it.

iPod shuffle, Windows XP
  • Kenichi Watanabe Level 7 (32,908 points)

    Select the iPod shuffle in the iTunes sidebar (under DEVICES).  Over to the right, select the Settings screen for the iPod shuffle.  On that screen, there is a checkbox for Convert higher bit rate songs to 128 kbps AAC.  If that checkbox is checked, that's the only thing I can think of that would "convert" a song file while they are being loaded onto the shuffle.


    So, if it's checked, try unchecking it to see if that makes a difference.  That option potentially allows more songs to fit on the shuffle, but reduce the quality of anything that gets converted, so I have it unchecked.

  • gnolan108 Level 1 (0 points)

    It worked.  You are my hero!  Thank you!!